Billing Specialist II

Cox Enterprises; Indianapolis (IN); Presencial; USD 28.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Paid holidays

Parental leave

Descripción de la vacante

Cox Fleet by Cox Automotive, headquartered in Indianapolis, is hiring a Billing Specialist II to create invoices from repair orders and coordinate with technicians for estimates. You will communicate with customers and ensure accurate billing using standard times and VMRS codes.

The role requires a high school diploma or GED, 3 years in related field, and proficiency with Mitchell One and MS Office. On-site position in Indianapolis with competitive hourly pay.

Formación

• High School Diploma or GED; related discipline accepted with up to 1 year experience or 3 years in related field
• Proficient with Mitchell One or similar estimating systems
• Strong communication (written, verbal, phone) and customer service skills
• Proficient in MS Office and email; able to navigate software to generate estimates and process invoices
• Ability to perform basic arithmetic and work with various units of measure
• Ability to stay calm and professional with customers and technicians

Responsabilidades

• Prepare repair orders (RO) describing symptoms, problems, and causes discovered; enter RO into service database system
• Verify technicians selected correct VMRS code for repairs and ensure billing hours align with standard times
• Prepare actual invoice from RO using customer-specific rates and markups
• Improve RO quality by resolving missing or incorrect information to prevent disputes while ensuring CAMFS invoices reflect full service
• Coordinate with technicians and Mobile Technician Leaders for needed information to process invoices
• Create vehicle repair service estimates from information gathered from Mobile Technicians and Customers
• Communicate with customers via email, fax, or phone to obtain purchase order approvals or discuss billing issues
• Collect and upload all necessary paperwork into the system for records

Conocimientos

Strong communication

Customer service

Detail oriented

Independent worker

Typing/office productivity

Educación

High School Diploma/GED

Herramientas

Mitchell One

MS Office

Descripción del empleo

parental leave, paid time off, paid holidays

United States, Indiana, Indianapolis

Oct 20, 2026

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering selected services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet, the largest independent fleet maintenance company in the country, is currently hiring a Billing Specialist II. As a Billing Specialist II, you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval.

Duties & Responsibilities

• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
• Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
• Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided.
• Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers.
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
• Gather necessary paperwork and upload into system for records.

Requirements

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Proficient with Mitchell One or similar estimating systems
• Strong communication (written, verbal and phone) and customer service skills
• Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices
• Has a sense of urgency daily; is action oriented; acting with a minimum of planning.
• Existing knowledge of standard repair times (SRT) for common services.
• Experience in service writing is preferred
• Works well independently but also effective within team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Maintains professional but friendly demeanor.
• Demonstrates strong interpersonal and customer service skills.
• Communicates clearly and effectively.
• Pays close attention to detail.
• Exhibit's ability to remain calm and polite when dealing with frustrated customers and/or technicians.

Compensation

USD 20.10 - 30.10 per hour

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets