Billing Specialist - Home Delivery

The Suddath Companies; Jacksonville, Northern (FL, KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Weekly pay for hourly employees

Biweekly pay for salaried employees

Paid Time Off (PTO)

Paid holidays

Tuition reimbursement

Job summary

The Suddath Companies is seeking a Billing Specialist to manage accurate and timely invoicing for deliveries, installations, warehousing, and related services. You will collaborate with Sales, Operations, Customer Satisfaction, Dispatch, and Accounting to ensure revenue is recognized correctly while following contract terms.

The role requires 2+ years in billing or accounting support, strong Excel and ERP familiarity, and a detail‑oriented mindset.

Qualifications

• 2+ years of administrative or accounting support experience.
• Experience in billing, accounts receivable, or revenue processing preferred.
• Experience in transportation, logistics, warehousing, or final mile delivery is highly preferred.

Responsibilities

• Generate customer invoices for deliveries, installations, and services.
• Review orders, PODs, and contracts to ensure billing accuracy.
• Validate charges and process recurring and transactional billing.
• Ensure invoices are issued by deadlines and resolve discrepancies.
• Support audits and collaborate with AR to resolve disputes.

Skills

Billing experience

Prioritization

Multi-tasking

Analytical skills

Attention to detail

Excel proficiency

Deadline-driven

Communication

Education

High school diploma

Associate degree preferred

Tools

Microsoft Excel

Outlook

Word

ERP systems

Job description

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly‑paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

SUMMARY

The Billing Specialist is primarily responsible for the accurate and timely billing of delivery services, including white glove delivery, installation, assembly, warehousing, and related accessorial charges. This position works closely with Sales, Operations, Customer Satisfaction, Dispatch, and Accounting teams to ensure customer invoices are generated accurately, contract terms are followed, and revenue is recognized completely and promptly.

Key Responsibilities

Billing / Revenue Processing

• Generate customer invoices for deliveries, installations, and value-added services.
• Review delivery orders, proof of delivery (PODs), billing documentation, and customer contracts to ensure billing accuracy.
• Validate accessorial charges.
• Process recurring and transactional billing according to customer agreements.
• Ensure all completed deliveries are invoiced within established billing deadlines.
• Research and resolve billing discrepancies prior to invoice submission.
• Respond to customer billing inquiries professionally and timely.
• Work with Operations and Customer Satisfaction teams to obtain missing delivery documentation.
• Partner with Accounts Receivable to assist with invoice disputes and collections research.
• Support customer audits and billing reviews.

Customer Contract Compliance

• Interpret customer pricing schedules, service agreements, and rate cards.
• Verify invoices comply with customer contractual requirements.
• Monitor billing exceptions and identify revenue leakage opportunities.
• Prepare and process customer invoices.

Reporting & Reconciliation

• Reconcile completed deliveries to customer invoices.
• Review daily, weekly, and monthly billing reports to ensure completeness.
• Assist with month‑end close activities related to revenue recognition and billing accruals.
• Track unbilled deliveries and provide reporting to management.
• Prepare ad hoc billing and revenue reports as requested.

Process Improvement & Controls

• Identify opportunities to improve billing accuracy and efficiency.
• Maintain billing procedures and documentation.
• Participate in system testing and process improvement initiatives.

Job Skills Required:

• 1 to 2 years experience in billing / accounting
• Ability to prioritize and re‑prioritize as situations and needs change throughout the workday
• Ability to multi‑task and organize workflow to manage daily responsibilities, meet deadlines and prioritize workload
• Strong analytical and problem solving skills
• Excellent attention to detail and follow through
• Strong Excel skills
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision

Education & Experience:

• High school diploma required; associate degree preferred.
• 2+ years of administrative or accounting support experience.
• Experience working within transportation, logistics, warehousing or final mile delivery environments is highly preferred.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with ERP or accounting systems preferred.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent attention to detail.
• Strong analytical and problem‑solving abilities
• Ability to manage multiple priorities and deadlines
• Ability to work independently and collaboratively
• Strong organizational and communication skills.
• Effective communication with internal and external stakeholders.

Working Conditions:

Cubicle working environment Noise level in the work environment is usually moderate Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people and businesses together with our group of privately‑owned companies and family of brands, including Perdue and Phase Integration. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter.

Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are:

• Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers.
• Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes.
• Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions.
• Caring We show empathy in all that we do, operating with compassion and understanding.
• We promote a safe and healthy work environment.
• Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change.

The Suddath Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED