Billing Specialist

Michael Best; Waukesha (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Michael Best & Friedrich LLP in Waukesha, WI seeks a Billing Specialist to bill fees for the firm’s legal professionals’ services. You will prepare invoices, review time and cost entries, and handle client inquiries with confidentiality and accuracy.

This role requires at least 2 years in billing, experience with Aderant-Expert Sierra, and strong organizational and communication skills. Based in our Waukesha office, you will coordinate with attorneys and internal teams, manage e-billing

Qualifications

• At least 2 years of billing experience, preferably in a law firm or professional services.
• Experience with Aderant-Expert Sierra software preferred.
• Working knowledge of electronic time and billing software and programs.
• Strong organizational skills and attention to detail.
• Excellent administrative accounting skills and client-facing professionalism.
• Superior project management and the ability to handle deadlines.

Responsibilities

• Prepare monthly client invoices for assigned attorneys, including necessary revisions and supporting documentation.
• Review, edit, and finalize time and cost entries to ensure accuracy and timely invoice processing.
• Investigate and resolve client billing inquiries in a timely, professional manner.
• Maintain accurate client billing notes, special billing arrangements, and invoice instructions.
• Monitor shared billing mailbox and route/resolved requests appropriately.
• Manage attorney and client billing rates, including updates and coordination with internal teams.
• Oversee the e-billing process for electronically billed clients; troubleshoot rejections and submission issues.
• Set up new clients for e-billing platforms (Legal Tracker/Serengeti, Tymetrix T360, CounselLink, eBillingHub, and others).
• Exercise discretion and maintain confidentiality in handling billing information.
• Support additional billing duties, process improvements, and special projects.

Skills

Billing experience

Strong organizational skills

Excellent administrative accounting

Attention to detail

Interpersonal skills

Problem solving

Client-focused mentality

Project management

Tools

Aderant-Expert Sierra

Electronic time & billing systems

Job description

Michael Best & Friedrich LLP is seeking a Billing Specialist in our Waukesha, WI office. The Billing Specialist will bill fees for the Firm’s legal professionals’ services provided to clients.

Responsibilities & Duties

• Prepare monthly client invoices for assigned attorneys, including necessary revisions, adjustments, and supporting documentation.
• Review, edit, and finalize time and cost entries to ensure accuracy, compliance with billing guidelines, and timely invoice processing.
• Investigate and resolve client billing inquiries in a timely, professional manner.
• Maintain accurate client billing notes, special billing arrangements, and invoice instructions.
• Monitor and assist with a shared billing team mailbox, ensuring requests are reviewed, routed, and resolved appropriately.
• Manage attorney and client billing rates, including updates, review, and coordination with internal teams as needed.
• Oversee the e-billing process for electronically billed clients to confirm successful invoice submission, troubleshoot rejections, and resolve submission issues.
• Set up new clients for e-billing platforms, including Legal Tracker/Serengeti, Tymetrix T360, CounselLink, eBillingHub, and other client-required systems.
• Exercise discretion and maintain confidentiality when handling client, attorney, and firm billing information.
• Support additional billing-related duties, process improvements, and special projects as assigned.

Job Requirements

• At least 2 years of billing experience, preferably in a law firm or professional services environment
• Experience with Aderant-Expert Sierra software preferred.
• Working knowledge of electronic time and billing software and programs
• Strong organizational skills
• Excellent administrative accounting skills
• Extreme attention to detail and accuracy
• Superior project management skills to manage deadline-oriented role.
• Exceptional interpersonal skills, with the ability to interact professionally and effectively with all levels of the firm.
• Strong problem-solving skills
• Demonstrate “client first” mentality.
• Valid authorization to work in the US.

The Company

This is an opportunity to work with the Best. We are Michael Best & Friedrich, LLP. We are a full-service law firm with more than 350 lawyers and technical professionals who work in collaborative, interdisciplinary practices to serve clients around the world.

We work with companies in all kinds of industries, as well as trade associations, nonprofits, educational institutions, governments, family trusts, and high-net-worth individuals. Since our firm’s founding in 1848, we’ve continuously evolved to meet our clients’ changing needs and expectations. One thing remains the same: For generations, clients have relied on Michael Best for exceptional legal service and business acumen.

The Location

We have offices in Wisconsin (Green Bay, Madison, Milwaukee, Waukesha); Illinois (Chicago); Utah (Salt Lake City); Colorado (Denver, Broomfield); Texas (Austin); North Carolina (Charlotte, Durham, Raleigh, Wilmington); California (Los Angeles); Nebraska (Lincoln); and Washington DC. Our contemporary office spaces are ideal for concentration and collaboration; supporting our culture of working together to make great things happen for our Clients. This position will be based in our Waukesha office.

Why You Should Apply

At Michael Best, we are proud to offer a comprehensive and competitive Total Rewards package that provides a variety of resources designed to enhance its employees’ overall well-being, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs designed to help you plan for the future, and perks that inspire your downtime are all part of our total compensation package.

Learning and Growth

• Challenging and Dynamic Role
• Professional Growth Opportunities
• Performance Management and Coaching
• Specialized Training Programs
• Medical
• Vision Care
• Health Savings Accounts
• Flexible Spending Accounts
• Wellness Program
• Employee and Family Assistance Program

Total Compensation

• Competitive Base Pay
• Annual Merit Review/Incentive Pay

Planning for the Future

• 401(k) with Company Contribution
• Short Term Disability Plan
• Long Term Disability Plan
• Life Insurance
• Critical Illness Insurance
• Parental/Family Leave

Culture and Workplace

• Respected organization with Collaborative Culture
• Growing Firm with an Exciting Future
• Contemporary Work Environment
• Positive and Respectful Work Climate
• Performance Recognition

Michael Best & Friedrich LLP and Michael Best Strategies LLC (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at 414.225.4999 or [e-mail] to let us know the nature of your request and your contact information.