Billing Specialist

Voya Financial; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Voya Financial seeks a candidate for a billing processing role with a commitment to providing excellent service. This position involves managing accounts, troubleshooting billing variances, and collaborating with team members. Ideal applicants have relevant experience in Billing or Accounting and strong Excel skills, offering a flexible working environment.

Benefits

Health, dental, vision and life insurance

401(k) Savings plan with company matching

Tuition reimbursement up to $5,250/year

Paid time off and paid volunteer time

Qualifications

• 1-3 years relevant work experience in Billing, Accounting or Benefits Administration.
• Detailed understanding of the billing and premium reconciliation process.
• Strong Excel skills – ability to create pivot tables.

Responsibilities

• Process group payments and audit accounts for discrepancies.
• Research billing issues and collaborate with Senior Billing Specialist.
• Prepare financial statements for clients as needed.

Skills

Critical thinking

Mathematical skills

Analytical skills

Time management

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Excel

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Provides processing and case management for billing groups including billing and premium journalizing functions on Employee Benefits Group, Voluntary and Stop Loss clients. Specializing in Self-Administered and/or Detail billing method(s). Manages assigned accounts to meet suspense entry and collections standards. Partners closely with Sr. Billing Specialist to identify and resolve billing issues.

Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The Contributions You’ll Make:

Role assigned to process group payments (Group, Voluntary, LTD/STD and Compass cases with data file support in place). Required to reconcile or audit assigned groups to determine any payment variances.

1. Working closely with Senior Billing Specialist regarding reconciliation issues and premium activity.
2. Monitors assigned accounts to ensure that accounts are billing correctly, and that premium received is applied in a timely manner:

• process and verify that clients are paying correct rates and/or premium
• processing refunds

3. Research discrepancies and notifies clients of any outstanding dues and credits
4. Advanced Excel skills including combining of files, pivot tables, and trend analysis.
5. Performs research and analysis of reconciliation variances to accounts and takes appropriate action to resolve variances.
6. Prepares spreadsheets and statements for internal and external customers as requested.
7. Provide detailed financial support to all functional areas relative to premium reconciliation.
8. Audit accounts as requested by internal or external customers, or as indicated by account activity.
9. Review monthly financial, suspense, collections, commissions, and variance reports taking necessary action for correction.
10. May participate in an annual audit of premiums paid.
11. Manages missed deductions for customers.
12. Provides Training and mentoring to team members.
13. Other duties as assigned.

Minimum Knowledge & Experience:

• High School Diploma or GED
• 1 to 3 years relevant work experience in Billing, Accounting or Benefits Administration.
• Ability to utilize critical thinking to problem-solve complex billing issues.
• Detailed understanding of the billing and premium reconciliation process.
• Strong Excel skills – ability to create pivot tables.
• Ability to learn and adapt to changing technology.
• Strong mathematical, analytical and writing skills.
• Excellent time management and organizational, follow-up and follow through skills.
• Demonstrated drive for superior service both internally and externally.
• Ability to balance numerous priorities and deadlines while maintaining professionalism.
• Ability to work independently and as art of an internal and external team.

Preferred Knowledge & Experience:

• Bachelor’s degree preferred.

#LI-IB1

#Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$42,690 - $53,360 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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