Billing Specialist

LHH; Remote; USD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Billing Specialist in Troy, MI, for a contract-to-hire opportunity. This remote role requires detail-oriented individuals who thrive in fast-paced environments and possess strong problem-solving skills. Responsibilities include managing direct sales orders, ensuring accurate billing, and resolving discrepancies. Ideal candidates are organized, enjoy investigative work, and have experience with billing and invoicing systems. Compensation ranges from $21–$24/hr based on experience.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage a high volume of tickets and open issues.
• Experience with billing, invoicing, AP/AR, or POS systems preferred.

Responsibilities

• Manage the flow of direct sales orders and ensure accurate billing.
• Research and resolve invoice discrepancies with suppliers.
• Utilize ServiceNow for managing billing tickets.

Skills

Attention to detail

Organizational skills

Communication

Critical thinking

Problem-solving

Tools

Unity Enterprise

ServiceNow

Job description

Location: Troy, MI (Remote-Need to commutable to Troy, MI for monthly meeting)

Pay Rate: $21–$24/hr (based on experience)

Company: LHH Recruitment Solutions, on behalf of our client

LHH Recruitment Solutions is partnering with a client in Troy, MI, to identify a detail‑oriented Billing Specialist for a Contract‑to‑Hire opportunity. This Remote role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is comfortable communicating with both internal teams and external vendors.

Responsibilities

In this role, you will be responsible for managing the flow of direct sales orders and ensuring timely, accurate billing. Key duties include:

Order Analysis & Processing

• Review direct sales orders and supplier invoices for accuracy
• Process orders in the Unity Enterprise POS system
• Ensure all required documentation (EDI, supplier portals, Coupa, etc.) is collected

Problem Solving & Communication

• Research invoice discrepancies and collaborate directly with suppliers, sales associates, and branch contacts
• Resolve mismatches between vendor invoices and branch-entered information
• Request revised invoices, credits, or clarification from vendors or branches as needed

Ticket & Workflow Management

• Utilize ServiceNow throughout the day to manage and respond to billing tickets
• Maintain a queue of open issues and prioritize past‑due orders

Reporting

• Support month‑end reporting and ensure all outstanding billing issues are resolved in a timely manner

What Makes This Team Unique

This department sits at the intersection of AP and AR, ensuring vendor invoices match branch data before customer billing is released. Approximately 80% of invoices require problem‑solving, making this a great fit for someone who enjoys digging into details and connecting the dots. As you learn the process, you will be empowered to make informed decisions independently, reducing the need for frequent approvals.

Qualifications

• Strong attention to detail and organizational skills
• Ability to manage a high volume of tickets and open issues
• Comfortable communicating with suppliers, sales teams, and internal departments
• Strong critical‑thinking and problem‑solving abilities
• Experience with billing, invoicing, AP/AR, or POS systems preferred (Unity Enterprise experience is a plus)

Ideal Candidate Profile

You would be a strong match for this role if you:

• Are highly organized
• Enjoy investigative work and resolving discrepancies
• Communicate comfortably via phone and email
• Are willing to assist teammates during peak periods