Billing Specialist

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 27,552 - 28,929; Full time

Job summary

Smart Care Equipment Solutions is seeking a Billing Specialist in Fishers, IN. This full-time role runs 8-5 Monday–Friday with a pay rate of $20–$21 per hour. You will review technician service tickets, verify hours, parts, and materials, and apply correct billing rates per contracts and MSAs.

You will generate invoices and respond to customer inquiries. The ideal candidate has an Associate’s degree or higher, 2+ years of related office experience, and proficiency with Google and Microsoft

Qualifications

• Associate degree or higher required.
• 2+ years related field experience.
• 2+ years office experience required.

Responsibilities

• Review service tickets for accuracy.
• Verify labor hours, travel time, parts, and materials.
• Coordinate with technicians, service managers, and dispatchers to clarify job details.
• Generate and send invoices to customers in a timely manner.
• Respond to customer inquiries about invoices and balances.
• Monitor accounts receivable and follow up on overdue invoices.
• Assist with audits by providing billing records and backup data.

Skills

2+ years experience

2+ years office experience

Education

Associate's degree or higher

Tools

Google Workspace

Microsoft Office

Workday

Job description

Billing Specialist

Location: Fishers, IN

Shift: 8-5PM, M-F Fulltime

Rate: $20-21hr.

A Day in the Life:

• Review completed service tickets from the technician for accuracy.
• Verify that labor hours, travel time, parts, and materials are correctly documented and priced.
• Coordinate with technicians, service managers, and dispatchers to clarify job details before billing.
• Work with parts/warehouse teams to confirm costs and usage of materials.
• Communicate with leadership on billing trends, delays, or disputes.
• Apply correct billing rates according to customer contracts, pricing agreements, or master service agreements (MSAs).
• Ensure invoices comply with customer requirements, e.g., purchase order numbers, special formatting, and not to exceed limits (NTE).
• Generate and send invoices to customers in a timely manner.
• Submit billing through customer portals or third-party platforms when required.
• Respond to customer inquiries about invoices, charges, or account statements.
• Monitor accounts receivable and follow up on overdue invoices.
• Work with customers to resolve payment issues or disputes.
• Support audits by providing detailed billing records and backup documentation.

Organizational Core Competencies:

• Perform all duties with integrity, safety, and a professional mentality
• Promote a positive and inclusive work/team environment
• Communicate all program deficiencies and improvements
• Report all non-conforming work
• Ensure effective communication
• Demonstrate discretion, confidentiality, and good judgment when dealing with sensitive company, personnel, and client information
• Foster collaboration and communication

Education Requirements:

• Associate's degree or higher in a related field.

Years of Experience:

• 2+ years of experience in the related field required
• 2+ years of office experience required

Systems:

• Proficient with Google and Microsoft Office Suite products (Excel, Word)
• General computer operation and literacy required
• Experience with Workday preferred

Soft Skills:

• Excellent organizational and communication skills
• Ability to interface with cross-functional teams and all levels of personnel/management
• Strong problem-solving and analytical skills
• Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)
• Solid organization and time management skills
• Effective verbal and written communication skills
• Ability to think and act strategically and proactively
• Strong writing skills
• Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment
• Adaptability: adjusting to last-minute changes quickly and with ease

Schedule/Essential Physical Functions Disclaimer as applicable:

The schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Sitting for long periods of time (3-4 hours)
• Working in front of computer screens for up to 8-10 hours.

Safety/Drug Screening:

• Capability to pass background checks and initial drug screening
• Valid driver's license

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [e-mail].