Billing Specialist

Silco Fire & Security; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading fire protection company in Cincinnati seeks a detail-oriented Billing Specialist to manage billing processes and ensure accuracy of invoices. You'll collaborate with technicians and provide exceptional customer service regarding billing inquiries. Candidates should have a high school diploma and experience as a Billing Specialist. Competitive compensation and benefits are offered, including health insurance and 401(k) matching.

Benefits

Medical, dental, and vision insurance

401(k) program with company matching

Paid holidays and generous paid time off

Qualifications

• Proven experience as a Billing Specialist or in a similar role.
• Strong understanding of billing procedures and best practices.
• Effective communication and interpersonal skills.

Responsibilities

• Invoice all service calls, emergency calls, and inspections accurately.
• Collaborate with technicians and managers for correct billing.
• Handle inquiries and resolve issues professionally.

Skills

Attention to detail

Customer service

Analytical skills

Education

High school diploma or equivalent

Associate’s or Bachelor's degree in related field

Tools

Billing software

Microsoft Excel

Job description

Job Overview

Job Title: Billing Specialist

Location: Cincinnati, OH

Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team protects lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. As the market leader in the Midwest, Silco is a growing, family-owned company with over 400 employees serving from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville.

We are recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies with a long-standing track record of success and ambitious goals for the future. At Silco, you’re not just doing a job, you’re making a difference.

Position Overview

Silco is seeking a detail-oriented and experienced Billing Specialist to join our accounting team. The ideal candidate will manage billing processes, ensure the accuracy of invoices, and provide exceptional customer service regarding billing inquiries. This role requires strong analytical skills, attention to detail, and the ability to work effectively with internal and external stakeholders.

Responsibilities

• Invoice all service calls, emergency calls, and inspections with accuracy
• Troubleshoot any invoices that are missing information
• Collaborate with technicians to ensure correct customer invoicing
• Collaborate with managers to ensure technicians are billed correctly
• Run commission reports weekly for technicians
• Coordinate with Payroll to ensure technician commissions are accurate
• Issue and apply credit memos to customer accounts
• Update information on customer accounts
• Coordinate with Sales to ensure department sales are reported correctly
• Work with AP/AR departments
• Collaborate with Technicians / Schedulers and Coordinators
• Data entry
• Other duties as assigned by Supervisor or Manager

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor's degree in accounting, finance, or a related field preferred
• Proven experience as a Billing Specialist or in a similar role
• Proficiency in billing software and Microsoft Office Suite (especially Excel)
• Strong understanding of billing procedures and best practices
• Excellent attention to detail and organizational skills
• Strong analytical and problem-solving abilities
• Effective communication and interpersonal skills
• Ability to handle sensitive and confidential information with discretion
• Customer service-oriented with the ability to handle inquiries and resolve issues professionally

Benefits

In addition to a competitive compensation package, Silco offers medical, dental, vision, Aflac and a Flexible Spending Account (FSA). We provide company-paid short-term disability and life insurance, as well as company-paid training. The Company also offers a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

The statements contained in this job description reflect general details necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Employment Details

Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.

Seniority level: Entry level

Employment type: Full-time

Job function: Accounting/Auditing and Finance

Industries: Facilities Services

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