Billing Services Coordinator

Integrity Rehab Group; Fayetteville (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Annual paid Charity Day

Medical, Dental, Vision, Life insurance

401K with company match

Job summary

Integrity Rehab Group in Fayetteville, NC is looking for a Billing Services Coordinator to manage clinic operations and ensure excellent customer service. This role demands multitasking skills, with responsibilities including collecting payments, managing schedules, and resolving insurance claims. Candidates should hold a high school diploma, possess strong communication skills, and have at least one year of experience in a revenue cycle environment. Benefits include medical insurance and retirement plans.

Qualifications

• Experience in Revenue Cycle, Medicare, and Commercial Insurance for 1+ years.
• Strong verbal and written communication for negotiating with insurance payers.
• Ability to multitask and work with little supervision.

Responsibilities

• Collect all money due at the time of service.
• Manage schedule efficiently.
• Research and resolve unpaid claims with insurance companies.

Skills

Customer service skills

Time management

Organizational skills

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Medical billing software

Microsoft Office

Job description

Cape Fear Orthopaedic Clinic/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Billing Services Coordinator to join our team in Fayetteville, NC!

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?

• Billing Services Coordinator is an intermediate level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Billing Services Coordinators have excellent customer service skills.
• Billing Services Coordinators learn new things – a lot! The Billing Services Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices as needed.
• Verifies insurance coverage for patients as needed.
• Collects patient payments as needed.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Fulltime positions include

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
• 401K + company match.

Position Summary

Billing Services Coordinator – I (BSC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The BSC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Customer Service.
• Create an inviting clinic atmosphere.
• Make all welcome calls.
• Monitor and influence arrival rate through creation of a great customer experience.
• Practice Management.
• Manage schedule efficiently.
• Manage personal overtime.
• Manage non-clinical documentation.
• Manage caseload, D/C candidate, progress note, and insurance reporting.
• Monitor clinic inventory.
• Training.
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.

Qualifications

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Experience: 1+ years with 3 preferable experience in Revenue Cycle, Medicare, and Commercial Insurance in a high‑production environment.

Claim Follow-Up: Researching, tracking, and resolving unpaid, denied, or pending claims with insurance companies.

Understanding of Medicare, Medicaid, and commercial insurance reimbursement processes.

Strong verbal and written communication for negotiating with insurance payers and patients.

Ability to use Electronic Health Record (EHR) systems, medical billing software, and Microsoft Office.

High attention to detail and ability to handle stressful situations.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

EEOC

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Upstream Rehabilitation’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.