Billing Rep- Remote

ochsner; Louisiana; Remote; USD 38,000 - 54,000; Full time

Job summary

Ochsner is seeking a Billing Services professional to manage patient accounts in Accounts Receivable, ensure accurate cash postings, and coordinate with payors and departments across the Revenue Cycle.

You will resolve billing inquiries, meet deadlines, support process improvements, and adapt communications to diverse patient populations. A high school diploma is required, with 6 months to 2 years in a related setting preferred.

Qualifications

• High school diploma or equivalent required.
• 6 months related experience in a hospital/clinic/revenue cycle or customer service role required; 2 years preferred.
• Must have data entry proficiency and familiarity with Windows applications.
• Strong verbal and written communication skills and attention to detail.

Responsibilities

• Resolves billing inquiries using a variety of tools and payor portals.
• Provides feedback to revise and improve billing processes.
• Meets billing deadlines and productivity measures while maintaining accuracy.
• Supports change initiatives and regulatory compliance.
• Adapts communication to the patient population while protecting privacy.
• Other related duties as required.

Skills

Communication skills

Data entry

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job is responsible for company billing services ensuring the financial security of accounts in the Accounts Receivable (AR) for patients to ensure receipt of appropriate cash and other financial adjudications to settle account balances. This role involves performing billing activities related to account resolution and includes communication to payors, departmental leadership, and other departments throughout the Revenue Cycle. Responsibilities may include the effective handling of bad debt, charity care, cash collections, yield affecting adjustments, accounts receivable days and accounts receivable over 90 days. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required – High school diploma or equivalent

Work Experience

• Required – 6 months related experience in related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service
• Preferred – 2 years related experience in related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows‑style applications, various software packages specific to role and keyboard.
• Good time management skills and ability to work self‑directed (with minimal supervision).
• Good problem‑solving skills.

Job Duties

• Resolves billing inquiries utilizing a variety of tools (i.e. computer software, reports, computerized operating systems, interdepartmental resources, newsletters, and payor websites.).
• Provides feedback to revise and improve billing processes.
• Meets billing deadlines and productivity measures while maintaining accuracy and quality.
• Supports change initiatives.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Compliance & Privacy Program

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Equal Opportunity Employer

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.