Financial Counselor- O'Neal

Ochsner Health; Baton Rouge (LA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Ochsner Health in Baton Rouge is seeking a Billing Specialist to assist patients with billing inquiries in a face-to-face setting. You will review bills, collect liabilities, and help patients understand payment options and assistance programs.

Ideal candidates have at least 1 year of customer service or healthcare billing experience and can communicate clearly with diverse patient populations while maintaining accuracy and empathy in a fast-paced environment.

Qualifications

• Requires High School diploma or equivalent; Bachelor’s degree preferred.
• Minimum 1 year of customer service, healthcare, or office experience.
• Healthcare Billing/Collections/Customer Service experience preferred.

Responsabilités

• Assist patients face-to-face with billing inquiries and related questions.
• Review patient bills, collect liability for upcoming procedures, and secure authorizations.
• Explain financial options and payment plans to patients and educate on assistance options.
• Coordinate with providers and departments to ensure charges are accurate and timely.
• Provide best-in-class service to maintain high patient satisfaction.
• Travel to other locations as needed for coverage.

Connaissances

Customer service

Healthcare billing

Data entry

Communication

Multi-tasking

Attention to detail

Formation

High School diploma or equivalent

Bachelor's degree

Outils

Windows

Word

Excel

PowerPoint

Description du poste

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena. Responsibilities include, but are not limited to, reviewing all aspects of the patient bill(s), collection of liability for upcoming procedure(s), collecting residual and past due balances, reviewing alternate options for benefit coverage for both medical and pharmaceutical services, securing authorizations, setting up fee arrangements, and backfilling for coverage at other locations. This job ensures the best patient experience is received through timely and accurate assistance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - High School diploma or equivalent

Preferred - Bachelors degree

Work Experience

Required - 1 year of customer service, healthcare, or office experience

Preferred - Previous Healthcare Billing/Collections/Customer Service Experience

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to multi-task.
• Ability to perform effectively in a fast paced ever changing environment.
• Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.
• Ability to work with minimal supervision and make independent decisions.
• Reliable transportation as may be required to travel to other facilities to fill in as needed.

Job Duties

• Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.
• Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.
• Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility.
• Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives.
• Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
• Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employermaintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.