Billing Operations Specialist

Crains New York; Detroit (MI); Ibrido; USD 55.000 - 65.000; Tempo pieno

Descrizione del lavoro

Crain Communications is seeking a Billing Operations Specialist in Detroit to manage end-to-end billing for advertising products. You will coordinate with sales, fulfillment, and finance to ensure accurate invoicing, revenue validation, and timely responses to customer requests.

The role requires in-office work in downtown Detroit, three days a week, with strong attention to detail and the ability to handle multiple priorities. Prior billing/order management experience is preferred.

Competenze

• Associate's or Bachelor's degree or equivalent work experience.
• Bachelor's degree in Accounting, Finance, Business, or related field preferred.
• Experience in billing, order management, or sales operations is a plus.

Mansioni

• Review Salesforce opportunities and create contracts/insertion orders for the sales team.
• Review signed contracts/IOs, notify teams, and close Salesforce opportunities.
• Process and document order changes in the billing system and communicate changes.

Conoscenze

Customer service

Communication

Time management

Attention to detail

Formazione

Associate's or Bachelor's degree

Bachelor's degree in Accounting, Finance, Business, or related field

Strumenti

Microsoft Office (Excel, Word, PowerPoint)

Salesforce

Descrizione del lavoro

Billing Operations Specialist# Open Opportunities## Billing Operations SpecialistApply: Detroit: Full time: Posted 9 Days Ago: R-11196## **Description**## The Billing Operations Specialist is responsible for managing the end-to-end billing process for advertising and related products. This position serves as a key point of coordination between the sales, fulfillment, and finance teams, ensuring that orders are processed correctly, revenue is validated appropriately, and customer requests are handled promptly and professionally. The Billing Operations Specialist plays a critical role in maintaining the integrity of the order-to-cash process across Crain's full advertising product suite. This role requires strong attention to detail, sound judgment, and the ability to manage multiple priorities and deadlines independently. *This position requires in-office work in downtown Detroit 3-days per week.*## ## ## **Responsibilities*** Review Salesforce opportunities and create contracts/insertion orders for the sales team to send to their clients.* Review signed contracts/agency IOs, notify sales and fulfillment teams of the sale, and close Salesforce opportunities.* Process and document all order changes in the billing system and communicate changes.* Support the sales team by retrieving customer account information, researching discrepancies, and assisting with sales reporting.* Monitor and manage the team's shared inbox and process internal/external customer requests.* Perform revenue validation and delivery confirmation for all print, digital, event, and custom programs.* Prepare customer invoices accurately and on time, ensuring charges align with contract terms, pricing, and billing schedules.* Maintain all records to support order entry and sales invoices in accordance with company policy.* Prepare, maintain, and reconcile weekly sales bookings reports.* Develop and maintain working knowledge of Crain's full advertising product suite.* Collaborate with team members to manage shared workload and support team coverage, ensuring customer requests are completed accurately and within established service expectations.## ## ## **Basic Qualifications*** Associate's or Bachelor's degree, or equivalent work experience.* A collaborative, team-first approach to shared workload and customer service.* Ability to manage competing priorities in a fast-paced, deadline-driven environment.* Strong written and verbal communication skills, with the ability to coordinate across various teams.* Demonstrated ability to deliver excellent customer service that meets the needs and expectations of both internal and external customers.* Familiarity with Microsoft Office applications (Excel, Word, PowerPoint) and web-based software.* Ability to work traditional office hours, with the possibility of alternative work schedules to meet business needs.## ## ## **Preferred Qualifications*** Bachelor's degree in Accounting, Finance, Business, or related field.* 1–3 years of experience in billing, order management, sales operations, or a related administrative/financial role.* Knowledge of Salesforce, Naviga Ad, or similar tools.* Experience in the media or advertising industry. This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay. Pay Transparency Disclosure The estimated salary range for this position is $55,000 to $65,000. The final salary offering will take into account experience, accomplishments and location. In addition to base salary, Crain offers competitive benefits, including retirement plan savings contributions and bonus opportunities based on individual and company performance. #LI-LV1#LI-Onsite#associate#finance#full-time **About Crain Communications:**Crain Communications is a leading business news and information company with a portfolio of 24 media brands that provide indispensable coverage and data for professionals globally and across sectors, including advertising, automotive, energy, finance, healthcare, staffing, and workforce solutions. Many of Crain’s brands are the most influential media properties in the industries and communities they serve, including Ad Age, Automotive News, Pensions & Investments, Modern Healthcare, Staffing Industry Analysts, as well as Crain’s regional business brands. For more than a century, our dedication to deep sector expertise and journalistic integrity has enabled us to provide trusted insights across all our platforms, empowering today’s business leaders to make industry-shaping decisions. To learn more about Crain Communications, visit crain.com.