Billing Operations Analyst

Zipline; South San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Zipline is seeking a skilled Billing Operations professional to manage onboarding of merchants and partners, and to oversee weekly/monthly payout processing in its billing ecosystem.

You will support UAT, enhance billing architecture, and analyze disputes to drive long-term fixes while collaborating with Revenue/CS teams. This full-time role sits in California and requires strong Excel, ERP, and analytics skills.

Qualifications

• 3+ years of experience in billing operations, financial system, corporate accounting (high-growth tech experience is a major plus).
• Bachelor's degree in Finance or Accounting, or a related field.
• Advanced Excel proficiency (Power Query, VLOOKUPs, Pivot Tables) is required and critical to success.
• Experience with NetSuite/Oracle or similar Tier 1 ERP and financial products(FISPAN, Stripe, billing engines)
• Strong data analytics capabilities; familiarity with SQL or data visualization tools(Mode, Tableau, PowerBI) is highly preferred.
• Detail-oriented approach with strong organization skills
• Strong communication (written and verbal), interpersonal and listening skills
• Proven ability to navigate ambiguity, manage competing priorities in a fast‑paced environment, and translate complex technical issues into clear financial impacts.

Responsibilities

• Support and manage financial onboarding of new merchants and partners into Zipline's financial system.
• Prepare and process weekly and monthly partner payout statements with high accuracy.
• Assist with UAT and system architecture changes for new billing engine implementations.
• Deep-dive into merchant disputes and billing errors; propose long-term fixes.
• Prepare month-end close journal entries and assist senior billing analyst.
• Evaluate billing workflows to identify improvements and automate where possible.
• Build and maintain relationships with internal and external stakeholders.

Skills

Billing operations

Financial systems

Corporate accounting

Advanced Excel

SQL

Data analytics

Communication skills

Attention to detail

Prioritization

Ambiguity navigation

Education

Bachelor's degree in Finance or Accounting

Tools

NetSuite/Oracle

Mode

Tableau

Power BI

Stripe

FISPAN

Job description

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

What You'll Do

• Support Customer and Partner Financial Onboarding: Support and manage the financial onboarding of new merchants and partners into the Zipline financial system ecosystem, ensuring compliance with all requirements and actively following up on missing information.
• Preparing and Processing Payout Lifecycle: Manage the generation, validation, and initiation of weekly and monthly partner payout statements, ensuring high accuracy and compliance.
• System Optimization and Implementation Support: Assist with User Acceptance Testing (UAT) and system architecture enhancements for new billing engine implementations.
• Root-Cause Dispute Resolution: Deep-dive into merchant disputes and systemic billing errors, identifying root causes and assisting with implementing long-term system fixes. Propose concession payments to Revenue Manager and Customer Success for approval.
• Month‑End & Reconciliations: Prepare month‑end close journal entries as assigned and support the senior billing analyst as needed.
• Process Automation and Continuous Improvement: Continuously evaluate current billing workflows to identify process improvements and eliminate manual interventions, helping to scale Zipline’s financial operations.
• Customer, Partner Relationships: Build and maintain positive professional relationships with internal and external stakeholders.

What You'll Bring

• Experience: 3+ years of experience in billing operations, financial system, corporateaccounting (high-growth tech experience is a major plus).
• Bachelor's degree in Finance or Accounting, or a related field.
• Advanced Excel proficiency (Power Query, VLOOKUPs, Pivot Tables) is required andcritical to success.
• Experience with NetSuite/Oracle or similar Tier 1 ERP and financial products(FISPAN, Stripe, billing engines)
• Strong data analytics capabilities; familiarity with SQL or data visualization tools(Mode, Tableau, PowerBI) is highly preferred.
• Detail-oriented approach with strong organization skills
• Strong communication (written and verbal), interpersonal and listening skills
• Proven ability to navigate ambiguity, manage competing priorities in a fast‑pacedenvironment, and translate complex technical issues into clear financial impacts.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!