Billing Manager

The Wright Center for Women's Health; Naperville (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

The Wright Center for Women’s Health seeks a detail-driven Billing Manager to lead our Billing department and drive the revenue cycle with a guest-centered approach.

You will oversee end-to-end billing operations, AR performance, and a growing team, while building scalable processes aligned with EOS and ensuring timely, accurate reimbursement.

This leadership role emphasizes collaboration with front desk and clinical teams to enhance the financial experience for our guests.

Qualifications

• Experience in medical billing or revenue cycle management.
• Strong leadership experience in a fast-paced healthcare setting.
• Attention to detail and accuracy with financial data.

Responsibilities

• Oversee end-to-end billing operations including charge capture, submission, posting, and collections.
• Lead AR performance and develop strategies to reduce aging and improve cash flow.
• Coach and develop Billing team; establish workflows and performance standards.
• Collaborate with front office and clinical teams to ensure a seamless guest experience.
• Identify opportunities to streamline workflows and implement EOS-aligned reporting.

Skills

Revenue cycle management

Team leadership

Healthcare finance

AR management

Data analysis

Tools

EMR systems

Billing platforms

Excel/Spreadsheets

Job description

Introduction

The Wright Center for Women’s Health is a premier concierge healthcare practice dedicated to delivering exceptional services with a culture rooted in Entrepreneurial Spirit, Growth, Extreme Attention to Detail, Compassion, and Exceeding Expectations. If you align with our core values and are committed to elevating the financial experience for our guests and team, we invite you to apply.

Overview

We are seeking a highly detail-oriented, strategic, and compassionate Billing Manager to lead our Billing department. This role is responsible for overseeing all aspects of the revenue cycle, ensuring accuracy, compliance, and an exceptional financial experience for our guests.

This is a leadership role for someone who takes ownership, thrives on improving systems, and is driven by results. You will oversee Accounts Receivable (AR) performance, lead a growing team, and build scalable processes that support the continued growth of the practice.

You will play a critical role in maintaining the financial health of the organization while elevating both team performance and the guest experience.

Responsibilities

Revenue Cycle Leadership

• Oversee end-to-end billing operations, including charge capture, claim submission, payment posting, and collections.
• Monitor and take ownership of key performance indicators (KPIs) such as AR days, denial rates, and collections.
• Ensure compliance with coding standards, payer requirements, and regulatory guidelines.

Accounts Receivable (AR) Oversight

• Own AR performance, including timely follow-up on outstanding claims and balances.
• Drive strategies to reduce aging AR and improve cash flow.
• Oversee resolution of complex billing discrepancies, denials, and appeals.
• Ensure accurate payment posting and reconciliation of financial transactions.

Team Leadership & Development

• Lead, coach, and develop Billing team members, fostering accountability and growth.
• Establish clear expectations, workflows, and performance standards aligned with EOS.
• Conduct regular team meetings, training, and performance reviews.

Guest Financial Experience

• Ensure a high-touch, compassionate approach to all guest billing interactions.
• Oversee resolution of escalated billing concerns with professionalism and care.
• Collaborate with front office and clinical teams to ensure a seamless experience.

Process Improvement & Strategy

• Identify opportunities to streamline workflows and improve accuracy and efficiency.
• Partner with leadership to develop reporting tools and financial tracking systems aligned with EOS.
• Standardize and document billing processes to support scalability and consistency.

Requirements

• Experience in medical billing, revenue cycle management, or healthcare finance (leadership experience preferred).
• Strong understanding of insurance claims, reimbursement processes, and AR management.
• Demonstrated ability to lead and develop a team in a fast-paced environment.
• Exceptional attention to detail and accuracy with financial data.
• Strong analytical and problem-solving skills.
• Excellent communication skills with a compassionate, guest-centered approach.
• Comfortable working with EMRs, billing platforms, and spreadsheets.
• Demonstrates TWC’s core values: Entrepreneurial mindset, Growth-focused, Extreme Attention to Detail, Compassion, and Exceeding Expectations.