Billing Manager

Vertex; Braintree (MA); On-site; USD 67,000 - 184,000; Full time

Benefits offered by this job

Health insurance

401(k) with immediate matching

Life Insurance

Short-Term Disability

Long-Term Disability

Paid time off

Tuition reimbursement

Job summary

The Vertex Companies, LLC (Vertex) is a $180M global consulting firm delivering strategic advisory, project management, and dispute resolution services. We are seeking a Billing Manager to lead enterprise-wide billing operations, drive accuracy and timeliness, and optimize the order-to-cash cycle across the organization.

The ideal candidate has strong technical billing expertise, supervisory experience, and a customer-focused approach to support month-end close, revenue recognition, and

Qualifications

• Bachelor's degree with 5+ years in billing leadership or 8 years with no degree and 3 years supervision.
• Experience managing high-volume or complex billing across units, customers, or locations.
• Strong understanding of billing controls, revenue concepts, and order-to-cash.
• Advanced Excel; experience with ERP/CRM systems; Deltek Vantagepoint a plus.
• Proven ability to lead teams, meet deadlines, and resolve issues.

Responsibilities

• Lead corporate billing operations including invoice prep, review, approval, submission, adjustments, and reconciliation.
• Ensure invoices are accurate, complete, timely, and aligned with contracts and pricing terms.
• Establish and monitor billing policies, calendars, SLAs, and internal controls; coach the team.
• Partner with Accounting to support close, revenue recognition, and reconciliations.
• Review metrics, aging, exceptions, and root causes of delayed or disputed invoices.
• Collaborate with Ops, Sales, Contracts, PM, and AR to resolve issues and accelerate cash.
• Maintain controls over customer data, rates, terms, tax treatment, and system access.
• Lead system enhancements, automation, and process improvements across billing.
• Prepare management reporting on billing volume, cycle time, accuracy, and risk.

Skills

Leadership

High-volume billing

Excel

ERP systems

Deltek Vantagepoint

Cross-functional collaboration

Communication

Education

Bachelor's degree

Master's degree

Tools

Deltek Vantagepoint

Job description

Description

Company Description

The Vertex Companies, LLC (Vertex) is a $180M global consulting firm that integrates strategic advisory, project management, and dispute resolution services for organizations facing complex challenges in a world of risk. We embody our core values of embracing lifelong learning, operating with urgency, maximizing value, and driving collaboration to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do and deliver meaningful impact.

Job Description

The Billing Manager leads enterprise-wide billing operations to ensure accurate, timely, and compliant invoicing and revenue support. This role oversees billing processes, systems, controls, and team performance; partners with Operations and project leadership; and drives continuous improvement across the order-to-cash cycle. The ideal candidate combines strong technical billing expertise with sound judgment, disciplined execution, and a customer-focused approach.

Core Responsibilities

• Lead corporate billing operations, including invoice preparation, review, approval, submission, adjustments, and reconciliation.
• Ensure invoices are accurate, complete, timely, and consistent with customer contracts, pricing terms, project documentation, purchase orders, and applicable regulations.
• Establish and monitor billing policies, procedures, calendars, service-level expectations, and internal controls.Manage, coach, and develop the billing team; set priorities, assign work, evaluate performance, and build cross-training and succession plans.
• Partner with Accounting and Finance to support month-end and year-end close, revenue recognition, unbilledreceivables, deferred revenue, accruals, and account reconciliations.
• Review billing metrics, aging trends, exceptions, credit and rebill activity, and root causes of delayed or disputed invoices.
• Collaborate with Operations, Sales, Contracts, Project Management, and Accounts Receivable to resolve billing issues and accelerate cash conversion.
• Maintain effective controls over customer master data, rates, billing terms, tax treatment, supporting documentation, and system access.
• Serve as the escalation point for complex or high-value billing matters and communicate resolutions clearly to internal and external stakeholders.
• Lead system enhancements, automation, standardization, and process-improvement initiatives across the billing lifecycle.
• Prepare management reporting and forecasts related to billing volume, backlog, cycle time, accuracy, productivity, and risk.
• Support internal and external audits by maintaining complete records and responding promptly to documentation requests.
• Ensure compliance with company policies, contractual requirements, accounting standards, and applicable federal, state, and local requirements.
• Perform other duties and special projects as assigned.

Qualifications & Competencies

• Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree, and 3 years of supervisory experience.
• Demonstrated leadership skills
• Demonstrated experience managing high-volume or complex billing environments across multiple business units, customers, contracts, or locations.
• Strong understanding of billing controls, contract terms, revenue-related accounting concepts, reconciliations, and the order-to-cash process.
• Advanced proficiency with Microsoft Excel and experience with enterprise resource planning, accounting, billing, or customer relationship management systems. Deltek Vantagepoint is a plus
• Proven ability to lead teams, manage competing deadlines, investigate discrepancies, and drive issues to resolution.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across functions and organizational levels.
• High degree of accuracy, integrity, discretion, and accountability.

Preferred Qualifications

• Experience in a professional services, project-based, multi-entity, Multi-currency or multi-jurisdictional organization.
• Experience with contract billing models, including fixed fee, time and materials, milestone, recurring, or cost-reimbursable arrangements.
• Experience implementing billing systems, workflow automation, dashboards, or process controls.
• Working knowledge of sales and use tax, customer portals, electronic invoicing, and audit requirements.

Additional Information

At Vertex, we invest in top talent with a highly competitive total compensation package that rewards performance and supports long-term success. Total compensation includes a base salary and a discretionary variable bonus program, depending on your level. Our comprehensive benefits package offers multiple healthcare and dental plan options, as well as company-paid Life Insurance, Short-Term Disability, and Long-Term Disability coverage—ensuring peace of mind for you and your family.

We offer a 401(k) plan with immediate matching and full vesting, empowering employees to build financial security from day one. Additional benefits include Flexible Spending Accounts, a robust Employee Assistance Program, and a suite of exclusive perks that enhance everyday life.

At The Vertex Companies, our salary ranges are intentionally designed to support meaningful career growth over time. These ranges allow employees to develop, expand their impact, and increase their earnings as they progress within their job level. A new hire’s starting compensation is determined by their experience, geographical location, scope of the role at the time of hire, and Company affordability. Our ranges are structured to reward growth and performance, ensuring there is room for advancement and long-term opportunity.

The salary ranges for this role are as follows:

$67,000 - $184,000 USD annually (Geographical Tier A - Sample Locations: Irvine CA, Middlesex NJ, Tacoma WA, Boston, Alexandria)

$62,000 - $168,000 USD annually (Geographical Tier B - Sample Locations - Baltimore, Chicago, Anchorage, Portland)

Time away matters—so we provide a generous paid time off program, including vacation, sick time, and paid holidays (with prorated options for eligible part-time employees).

At Vertex, growth never stops. Our signature “Lifetime of Learning” program offers tuition reimbursement and personalized support for employees pursuing advanced education—helping you sharpen your skills and accelerate your career.