Billing & ID Card Services Specialist

The University of Iowa; Iowa City (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

The University of Iowa is seeking a Billing & ID Card Services Specialist. This role provides comprehensive customer support and ensures accurate billing operations. Applicants should have a Bachelor's Degree and relevant experience in administration with a focus on customer service.

Benefits

Exceptional health coverage

University-paid life insurance

Robust retirement plans

Generous leave policies

Professional development opportunities

Qualifications

• 1 year related experience in an administrative and/or academic setting.
• Strong interpersonal skills in customer service environments.
• Ability to create, maintain, retrieve and archive documents.

Responsibilities

• Provide customer service to students, staff, and the public.
• Handle billing inquiries and escalated calls.
• Post U-Bill payments and process scholarship checks.

Skills

Customer Service

Communication

Attention to Detail

Problem-Solving

Education

Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Office (Word, Excel)

Job description

The University of Iowa, Billing & ID Card Services team is seeking a Billing & ID Card Services Specialist. This position will provide comprehensive customer service and support to students, families, staff, and the public. This role ensures efficient operations and high-quality service delivery through phone, email, and face-to-face interactions. It demands meticulous attention to detail, strong communication skills, and advanced expertise in campus carding procedures, billing processes, and university policies. The specialist handles inquiries and escalated calls, addresses complex billing issues, and manages financial tasks such as posting U-Bill payments, processing scholarship checks, interpreting financial aid memos, and handling billing fee appeals. Effective communication management is crucial, ensuring customers receive accurate information through continuous monitoring of various platforms. The individual will exercise a high level of autonomy in a fast-paced environment, requiring the ability to shift between a variety of duties seamlessly.

• Assist with training of new employees concerning Billing Office policies and procedures, provide functional supervision for student staff. Ensure staff remain in compliance with FERPA and the Fair Credit Reporting Act.
• Accurately identify and post daily U-Bill payments and electronic review of 529 plan payments and unidentifiable lock box payments, requiring attention to detail and compliance with cash handling procedures.
• Continuously monitor MyUI, SharePoint, Billing websites, and all Billing communications to ensure that students are always being provided the most accurate information.
• Collaborate as a team to serve as the primary point of contact for the Billing Office, handling and resolving inquiries and escalated calls from students, staff, and visitors via phone, email, and in person. Requires thorough understanding of system information and billing procedures, and the ability to interpret and apply policies, procedures, and programs.

Location: University Capitol Centre (UCC)

Schedule: Monday through Friday, 8:00am-4:30pm

For a full job description, please send an e-mail to the contact listed below.

About the University of Iowa:

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Required Qualifications:

• A Bachelor’s Degree in Business Administration or a related field, or the equivalent combination of education and experience is required.
• Typically 1 year related experience in an administrative and/or academic setting, including experience providing excellent customer service in a complex operational environment.
• Demonstrates strong interpersonal skills, including experience providing excellent customer service utilizing both written and verbal communication.
• Demonstrated ability to create, maintain, retrieve and archive electronic and procedural documents.
• Demonstrates ability to effectively transmit, receive, and accurately interpret information and needs of individuals and groups from a variety of backgrounds and perspectives.
• Proficiency with Microsoft Office applications of Word and Excel.

Desirable Qualifications:

• Demonstrates an understanding of FERPA and/or other university and federal regulatory rules, policies and laws related to confidentiality of information.
• Proficiency with MAUI or other student records system or product (i.e. Banner, PeopleSoft).

Position and Application Details:

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

• Resume

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history andwill be subject to a criminal background investigation.Up to 5 professional references will be requested at a later step in the recruitment process.

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .

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