Billing Customer Service Representative, PRS O Fallon, MO, United States and 1 Posted on 11/11/[...]

Chubb; Missouri; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Professional, where you'll be the first point of contact for clients and agency partners. This role offers the chance to deliver exceptional service, resolve inquiries, and assist with payments in a fast-paced environment. With a strong emphasis on professional development and a commitment to diversity and inclusion, you will thrive in a collaborative atmosphere. If you're passionate about helping others and eager to grow your career, this opportunity is perfect for you. Embrace the chance to be part of a world leader in insurance and make a meaningful impact every day.

Qualifications

• 1-2 years of customer service experience in a high-volume call center.
• Strong decision-making and communication skills are essential.

Responsibilities

• Handle billing inquiries and provide excellent customer service via calls and chats.
• Analyze information to solve problems while maintaining a pleasant experience.

Skills

Customer Service Experience

Decision-Making Skills

Communication Skills

Computer Skills

Problem Solving

Mathematical Calculation Skills

Education

High School Diploma

College Degree (or pursuing)

Tools

Microsoft Office

Multi-Application Navigation

Job description

O Fallon, MO, United States and 1 more

Trending

Job Description

When you grow, Chubb grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We’re looking forCustomer Service Professionalswho want to provide our agency partners and clients the best-in-class service experience they want and deserve!

You’ll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let’s talk!

Job Responsibilities:

• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
• Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
• Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
• Responsible for cross selling products to provide best and most beneficial experience for clients
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned
• Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis.

Qualifications

• Customer service experience in a high-volume client contact call center
• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Effective, strong, and service focused communication skills, both verbal and written
• Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
• Experience in a high-volume contact center with a strong focus on superior service is a plus!
• Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
• Track record of success in managing competing demands, problem solving and strong decision velocity
• Chubb’s ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
• Minimum of high school diploma or equivalent with 1-2 years customer service experience; college degree or currently pursuing is a plus!

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 7367
• Business Unit United States
• Legal Employer ACE American Insurance Company