Billing, Customer Service Representative II (Hybrid)

Eversource Energy; Manchester (NH); On-site; USD 48,000 - 54,000; Full time

Job summary

Eversource Energy seeks an individual for a position focused on customer billing tasks, including adjustments and error processing. Candidates must possess strong verbal and written communication skills, a high school diploma, and relevant experience. The role involves a variety of assignments including customer interaction and operation in a structured environment, with the expectation to respond to emergency situations as necessary.

Benefits

Competitive total rewards program.

Potential for incentives based on performance.

Qualifications

• Requires a high school diploma and two years of related experience.
• Must have effective verbal and written communication skills.
• Proficiency in typing and basic computer applications is required.

Responsibilities

• Handles customer billing assignments including adjustments and error processing.
• Makes and receives calls regarding billing issues.
• Works under moderate supervision with some judgment.

Skills

Interpersonal skills

Communication skills

Analytical skills

Decision making skills

Organizational skills

Reliability

Education

High School diploma or equivalent

Tools

PC skills

Job description

Role and Scope of Position:
Individual will perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations. Individual will be expected to make and to receive customer calls relating to billing issues. Will work under moderate supervision and must exercise some judgment within a framework as established by supervision.

Essential Functions:

• Excellent interpersonal skills.

• Excellent oral and written communication skills.

• Thorough knowledge of customer related procedures and policies.

• Excellent PC skills, including mouse navigation.

• Excellent keyboarding skills.

• Excellent analytical skills.

• Excellent decision-making skills.

• Excellent organizational skills.

• Flexibility.

• Dependability.

• Reliability.

• Ability to work in a team environment.

• Ability to work with minimal supervision.

• Ability to multitask.

• Ability to function effectively in a highly structured and monitored environment.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Excellent verbal and written communication skills, interpersonal skills, decision making skills, analytical skills.

Education:

• High School diploma or the equivalent and two years of related experience is required

Experience :

• Effective communication skills and the ability to communicate in a concise and effective manner is also required. The individual must be able to follow processes and work on their own.Responding to customer calls outside of regularly scheduled hours in emergency situations is required. Proficiency in typing and basic computer applications (Word, Excel, etc.) is required. Experience with the customer billing system is preferred. Applicants will be required to successfully pass theSHL Customer Service Representative test.

• The annual salary range for this position is $53,990.00 , plus incentive. Check out the career site for an overview of our benefits.

Licenses & Certifications:

• None

Working Conditions:

They physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Must be available to work emergency restoration assignment as required.

• While performing the duties of this job, the employee is frequently required to sit, stand, talk, and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.

• The employee must occasionally lift and or move up to 25 pounds . Specific vision abilities required by this job include close vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderately quiet .

• This job description is not intended to be construed as an exhaustive list of accountabilities, technical skills or key competencies.

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Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$48,590.00-$53,990.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor