Billing Customer Service Coordinator

South Shore Health; Weymouth (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider in Weymouth, MA, is seeking a Billing Customer Service Coordinator to support patient accounts billing activities. The role involves handling high-volume calls regarding billing inquiries, researching concerns, and maintaining compliance with privacy regulations. Candidates should have a high school diploma and customer service experience, preferably in healthcare. Strong communication skills are essential for this position.

Qualifications

• Must have prior customer service experience with inbound/outbound calls.
• Healthcare experience preferred.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Responsibilities

• Handle incoming calls regarding billing inquiries.
• Generate outgoing calls for inquiries.
• Research and resolve billing concerns.

Skills

Excellent written communication

Excellent verbal communication

Interpersonal skills

Ability to handle sensitive information

Time management

Education

High School Diploma

Associates degree

Bachelor's degree

Tools

MS Office suite

Job description

Overview

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number: R-20901

Facility: LOC0014 - 549 Columbian Street, 549 Columbian Street, Weymouth, MA 02190

Department Name: SHS Patient Accounts

Status: Full time

Budgeted Hours: 40

Shift: Day (United States of America)

Under the general direction of the Manager of Cash & Vendor Management, the Billing Customer Service Coordinator will provide support for all Patient Accounts billing activities. Duties include, but are not limited to, payment arrangements, credit card transactions and researching billing inquiries.

Responsibilities

• Receives incoming calls regarding billing inquiries in a high-volume call center. Research required information in order to resolve billing concerns.
• Communicates with appropriate personnel for research and resolution to inquiries.
• Generates outgoing calls to patients in response to inquiries
• Reviews and researches correspondence related to patient accounts
• Adheres to Hospital Credit Collection Policy and HIPAA Privacy Regulations for all patient related contact
• Other duties as required

Qualifications

• Minimum Education: High School Diploma (Associates or Bachelors degree preferred)
• Minimum Work Experience: Prior customer service experience, including extensive phone work with incoming/outgoing calls (healthcare experience preferred)
• Required additional Knowledge and Abilities: Excellent written, verbal and interpersonal communications skills; Ability to handle sensitive information confidentially; Ability to work independently; Ability to prioritize work appropriately in a fast-paced environment and to manage multiple tasks in a timely manner; MS Office suite

Schedule

8:00-4:30 M-F

Responsibilities if Required:

Education if Required:

License/Registration/Certification Requirements: