Billing Coordinator

College of Pastoral Supervision and Psychotherapy; Southern Pines (NC); Hybrid; USD 48,000 - 62,000; Full time

Job summary

College of Pastoral Supervision and Psychotherapy is seeking a Billing Coordinator to manage payer communications and follow-up on unpaid claims. The hybrid role requires attention to HIPAA and regulatory guidelines and uses EPIC for tracking and updates.

Responsibilities include documentation, collaboration with departments, and ensuring timely reimbursement in line with policies and productivity standards.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• 3–5 years of medical billing or reimbursement experience in a hospital or medical office preferred.

Responsibilities

• Initiate and maintain communication with insurance payers to resolve outstanding claims.
• Ensure accurate and timely follow-up on unpaid or denied claims for Home Health and Hospice services.
• Interpret and apply payer-specific billing guidelines and government regulations.
• Maintain detailed documentation of all billing activities and payer communications.
• Collaborate with internal departments to resolve billing discrepancies and ensure accurate claim submissions.
• Monitor and manage accounts receivable for assigned payers to meet departmental goals.
• Utilize EPIC software to track, update, and manage claim status and patient account information.

Skills

Interpersonal skills

Written communication

Verbal communication

Time management

Organization

Education

High school diploma

Associate degree

Tools

EPIC software

Microsoft Office Suite (Excel, Word, Outlook)

Job description

Overview

The Billing Coordinator is responsible for initiating contact with various payers to resolve outstanding claims. This role ensures full and timely reimbursement in accordance with current government and payer regulations. The Billing Coordinator plays a critical role in maintaining accounts receivable by promptly pursuing unsettled insurance accounts in alignment with organizational policies, procedures, and productivity standards. This is a hybrid position (some onsite/some remote after 90 days).

Responsibilities

• Initiate and maintain communication with insurance payers to resolve outstanding claims.
• Ensure accurate and timely follow-up on unpaid or denied claims for Home Health and Hospice services.
• Interpret and apply payer-specific billing guidelines and government regulations.
• Maintain detailed documentation of all billing activities and payer communications.
• Collaborate with internal departments to resolve billing discrepancies and ensure accurate claim submissions.
• Monitor and manage accounts receivable for assigned payers to meet departmental goals.
• Utilize EPIC software to track, update, and manage claim status and patient account information.
• Ensure compliance with HIPAA and other regulatory requirements in all billing activities.
• Meet or exceed productivity and quality standards as defined by department leadership.

Qualifications

Education

• High school diploma or equivalent - required
• Associate degree - preferred

Experience

• 3-5 years of medical billing or reimbursement experience in a hospital or medical office - preferred

Preferred Skills

• Proficiency in EPIC software
• Knowledge of HIPPS, CPT, and ICD-10 coding
• Understanding of insurance reimbursement guidelines
• Excellent interpersonal, written, and verbal communication skills
• Strong organizational and time management abilities
• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook