Billing Coordinator

National Psychiatric Care and Rehabilitation Services; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

National Psychiatric Care and Rehabilitation Services is seeking a Billing Coordinator to manage full-cycle billing across our behavioral health operations. This non-exempt role includes eligibility checks, claims submission, posting, and denials analysis to ensure accuracy and CA-compliant billing practices.

You will work from a shared office supporting multiple facilities and entities, requiring collaboration, meticulous record-keeping, and up-to-date knowledge of payer requirements and EHR

Qualifications

• Five years of healthcare billing and revenue-cycle experience.
• Full-cycle billing including eligibility, authorization tracking, and collections.
• Knowledge of commercial and government payer requirements.
• Proficiency with EHRs, payer portals, and clearinghouses.
• Strong written and verbal communication and discretion.

Responsibilities

• Centralized Multi-Entity Revenue Cycle responsibilities.
• Eligibility, Benefits, Authorizations, and Financial Clearance.
• Claim, Invoice, and Coding Integrity.
• Payment Posting, Reconciliation, and Credit Balances.
• Denials, Appeals, and Accounts Receivable.
• Patient Billing, Customer Service, and Collections.
• Compliance, Privacy, and Program Integrity.
• Systems, Records, and Reporting.
• Training, Collaboration, and Continuous Improvement.
• NPCRS-Assigned Shared Office and Executive Administrative Support.
• Errands, Local Travel, Expense, and Safety Responsibilities.

Skills

Healthcare billing experience

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Payer portals

Clearinghouses

Microsoft Office

Job description

The Billing Coordinator is a non-exempt employee of National Psychiatric Care and Rehabilitation Services (NPCRS). NPCRS is the sole employer, payroll entity, timekeeping authority, and Human Resources authority for this position. As part of the employee’s NPCRS-assigned duties, the position performs healthcare revenue-cycle and authorized administrative support that may benefit NPCRS, Fair Oaks, Virosa, and other NPCRS-approved affiliated or commonly owned entities. The position works from a shared office and may support multiple facilities, legal entities, tax identification numbers, payer contracts, bank accounts, and operating teams. At the Level III assignment, the employee independently manages full-cycle billing for three or more companies or legal entities and may complete NPCRS-authorized office, executive-administrative, courier, errand, and light office-support assignments for designated owners or executives.

All assignments must be lawful, safe, accurately recorded as time worked, appropriately prioritized, and performed within written authority, entity-separation, privacy, security, expense-reimbursement, vehicle-use, and supervisory controls. The Billing Coordinator applies current California and federal healthcare billing requirements, payer contracts, company policy, and applicable wage-and-hour requirements. The position does not make clinical determinations, independently establish medical necessity, alter clinical documentation to obtain payment, perform unlicensed patient-care functions, or agree to work off the clock.

Essential Duties and Responsibilities

1. Centralized Multi-Entity Revenue Cycle
2. Eligibility, Benefits, Authorizations, and Financial Clearance
3. Claim, Invoice, and Coding Integrity
4. Payment Posting, Reconciliation, and Credit Balances
5. Denials, Appeals, and Accounts Receivable
6. Patient Billing, Customer Service, and Collections
7. Compliance, Privacy, and Program Integrity
8. Systems, Records, and Reporting
9. Training, Collaboration, and Continuous Improvement
10. NPCRS-Assigned Shared Office and Executive Administrative Support
11. Errands, Local Travel, Expense, and Safety Responsibilities

Minimum Qualifications

• High school diploma or equivalent.
  
• Five years of healthcare billing, behavioral-health billing, medical accounts receivable, payer authorization, or closely related revenue-cycle experience; equivalent combinations of education and directly relevant experience may be considered.
  
• Demonstrated full-cycle billing experience, including eligibility and benefits, authorization tracking, claim submission, payment posting, denial follow-up, appeals, aging, refunds, patient billing, and collections.
  
• Working knowledge of commercial and managed-care billing and the ability to learn county, Medi-Cal, and other governmental billing requirements applicable to company operations.
  
• Proficiency with electronic health records, payer portals, clearinghouses, spreadsheets, Microsoft Office, and secure document repositories.
  
• Ability to analyze remittance information, contracts, fee schedules, aging reports, claim edits, and account activity with exceptional attention to detail.
  
• Clear written and verbal communication, sound judgment, professionalism, discretion, and ability to manage confidential behavioral-health information.