Billing Coordinator

Plum Dental Group; North Kingstown (RI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Company holidays

Training and development opportunities

Job summary

Plum Dental Group in Wickford, RI is seeking a detail-oriented Billing Coordinator to support patient billing processes and ensure accurate, timely billing information. You will collaborate with dental practices, Front Desk teams, patients, and insurers to resolve questions and maintain patient accounts.

The ideal candidate has experience with dental or medical billing, strong numeracy, and proficiency with CareStack.

Qualifications

• Previous experience in dental billing, medical billing, healthcare administration, or a related field preferred.
• Strong attention to detail and accuracy when working with numbers and financial information.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Exceptional customer service and communication skills.
• Strong computer skills and ability to learn and navigate new software systems.

Responsibilities

• Manage billing for patient care and maintain accurate patient billing information.
• Review and maintain patient billing files within CareStack.
• Assist with patient billing questions and provide professional, customer-focused support.
• Ensure billing information is entered accurately and consistently.
• Identify and resolve billing discrepancies or issues as needed.

Skills

Attention to detail

Customer service

Communication

Team collaboration

Numeracy

Tools

CareStack

Job description

Department: CBO
Location: Wickford, RI
Reports To: Billing Manager
FLSA Status: Non-Exempt

Position Summary

The Billing Coordinator is responsible for supporting the billing process for patient care while ensuring accurate and timely billing information is maintained. This role works closely with dental practices, Front Desk teams, patients, and insurance companies to address billing questions, maintain patient accounts, and support efficient revenue cycle operations.

The ideal candidate is detail-oriented, organized, and comfortable working with numbers and computer systems. The Billing Coordinator will communicate professionally with patients and insurance companies, manage billing information within CareStack, and help ensure billing processes are completed accurately and efficiently.

Key Responsibilities

• Manage billing for patient care and maintain accurate patient billing information.
• Review and maintain patient billing files within CareStack.
• Assist with patient billing questions and provide professional, customer-focused support.
• Ensure billing information is entered accurately and consistently.
• Identify and resolve billing discrepancies or issues as needed.

Insurance & Billing Support

• Communicate with insurance companies regarding patient accounts and billing matters.
• Assist with insurance-related billing questions and account resolution.
• Work collaboratively with Front Desk teams and other departments to address billing concerns.
• Follow established billing procedures and protocols to ensure accuracy and consistency.

Reporting & Administrative Support

• Run daily, weekly, and monthly billing reports.
• Review reports for accuracy and identify discrepancies or items requiring follow-up.
• Maintain organized billing records and documentation.
• Utilize CareStack and other computer systems to manage billing information and complete assigned tasks.

Communication & Customer Service

• Communicate professionally and effectively with patients, dental office teams, insurance companies, and other internal and external contacts.
• Operate advanced phone systems, including transferring calls, placing callers on hold, and forwarding calls as needed.
• Provide exceptional customer service while addressing billing-related questions and concerns.
• Maintain a professional and positive demeanor in all interactions.

All other duties as assigned.

Qualifications

• Previous experience in dental billing, medical billing, healthcare administration, or a related field preferred.
• Strong attention to detail and accuracy when working with numbers and financial information.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Exceptional customer service and communication skills.
• Strong computer skills and ability to learn and navigate new software systems.
• Experience with dental practice management software, such as CareStack, preferred.
• Strong organizational and problem-solving skills.
• Ability to follow established procedures and protocols.
• Professional, positive, and team-oriented attitude.
• Ability to work independently while collaborating effectively with a team.
• Competitive salary based on level of experience.
• Paid time off and company holidays.
• Medical, dental, and vision benefits.
• 401(k) retirement plan with company match.
• Training and professional development opportunities.
• Opportunity to grow within a collaborative and growing dental organization.

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