Billing Coordinator

Advocates; Framingham (MA); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Advocates is seeking a Billing Coordinator to manage accounts receivable for Children's Services programs. The role involves invoicing, collections, and resolving claim denials while ensuring compliance with agency policies.

The position requires a High School Diploma/GED, 2+ years in third-party billing, and proficiency with billing software. This is a hybrid role in Framingham, with four in-office days and remote Fridays.

Qualifications

• Excellent verbal and written communication skills.
• High energy level and ability to work in a team atmosphere.
• Experience with third-party billing and AR functions is preferred.

Responsibilities

• Perform insurance verifications for new and ongoing clients to ensure billing readiness.
• Communicate with clinical staff regarding billing issues, insurance specifics, and prior approval requirements.
• Submit documentation to insurance carriers for reimbursement daily and as needed.

Skills

Communication

Interpersonal skills

Teamwork

Multitasking

Education

High School Diploma/GED

Tools

Billing software

Job description

Overview

Starting Rate: $20.00-$24.00/hour

Schedule: This is a hybrid role and will require four in-office days (Monday through Thursday) and remote work on Friday, 8:00am-4:30pm.

The billing coordinator is responsible for the accounts receivable function, from invoicing to receivables and collection, for Advocates' Children's Services programs.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’rea nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

High School Diploma/GED

Responsibilities

• Perform insurance verifications for new and ongoing clients insuring that all necessary forms and documents have been completed for billing process.
• Communicate with clinical staff regarding client billing issues, insurance specifications, and prior approval requirement.
• Submit necessary documentation to insurance carriers for reimbursement daily and as needed.
• Prepare all documentation for recording and submitting third party claims.
• Follow up and resolve issues regarding claim denials.
• Review aged trial balance on a monthly basis to perform collection activities that include, client and insurance phone calls.
• Monitor current insurance requirements, regulations, and maintain updated library.
• Ensure that clients are treated with dignity and respect in accordance with Advocates Human Rights Policy.
• Attendance at staff meetings.
• Perform all duties in accordance with agency policies and procedures.
• Perform inquiries, obtain and track referrals and authorizations for various insurance plans.
• Strictly follow all agency Performance Standards.

Qualifications

• Must have high school diploma.
• Preferred two years experience in third party billing, including automated billing systems, knowledge of insurance carrier regulations, policies and procedures, collections and overall accounts receivable management.
• Knowledge of billing software and third party reimbursement procedures.
• Must be able to perform each essential duty satisfactorily.
• High energy level, superior interpersonal skills and ability to function in a team atmosphere.
• Must have excellent communication skills both verbal and written.
• Ability multitask in a busy office environment.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.