Billing & Collections Specialist (Temp-Perm)

ButterflyMX; New York (NY); On-site; USD 72,000 - 80,000; Full time

Job summary

An innovative company is seeking a Billing & Collections Specialist to join their dynamic team in New York City. This role offers a unique opportunity to support customer inquiries and enhance billing processes. The ideal candidate will be a problem solver with exceptional communication skills, ready to thrive in a fast-paced environment. With a commitment to excellence and a collaborative culture, this position promises growth and the chance to make a meaningful impact. Join a forward-thinking organization dedicated to empowering its workforce and delighting its customers.

Benefits

Comprehensive Medical Plans

Dental and Vision Plans

401(k) Plan with Match

13 Paid Holidays

25 PTO Days

Paid Family Leave

Employee Assistance Program

Quarterly Self-Care Stipends

Flexible Healthcare Spending Accounts

Optional Supplemental Insurance

Qualifications

• Excellent communication skills and a customer-centric mindset are essential.
• Strong problem-solving abilities and attention to detail are required.

Responsibilities

• Provide outstanding customer support via inbound phone calls.
• Manage incoming customer requests and resolve issues promptly.

Skills

Communication Skills

Problem-Solving

Conflict Resolution

Customer-Centric Mindset

Attention to Detail

Computer Skills

Tools

CRM Systems

Job description

Billing & Collections Specialist (Temp-Perm)

Billing & Collections Specialist (Temp-Perm)

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Our Mission
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Our Solution
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Our Culture & Values
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we're looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We're driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ButterflyMX is looking for a Billing & Collections Specialist (temp-perm) in our NYC office, to support our inbound volume of customer inquiries. The ideal candidate for this role is a problem solver with strong communication and interpersonal skills. This role is a full-time temporary opportunity with the potential to go permanent.

Responsibilities

• Provide outstanding customer support via inbound phone calls
• Manage incoming customer requests and resolve issues promptly and effectively
• Assist with billing inquiries including processing payments and managing customer accounts
• Process payments and update customer accounts as necessary
• Document all interactions and transactions in case system
• Collaborate with cross-functional teams to escalate and resolve customer issues
• Maintain and update customer records in the billing system
• Identify and proactively address customer needs and concerns
• Contribute insights and feedback to help improve our processes
• Stay updated on company policies and procedures related to billing and payments
  
  

Requirements

• Excellent communication skills, both verbal and written
• Strong problem-solving and conflict resolution abilities
• Empathetic and patient with a customer-centric mindset
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and accuracy
• Proficient computer skills and familiarity with CRM systems
• Ability to work in a fast-paced, dynamic environment
• Team player with a can-do attitude
  
  

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays, 25 PTO days
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• And more!
  
  

ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Accounting/Auditing

• Industries

  Software Development

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