BILLING/COLLECTIONS REPRESENTATIVE I

Western Virginia Water Authority; Roanoke (VA); On-site; USD 19,286 - 30,307; Part time

Benefits offered by this job

Part-time benefits package

Job summary

Western Virginia Water Authority is seeking a part-time Billing/Collections Representative I to support the Customer Service & IS division. You will handle new accounts, bill preparation, and customer inquiries, while backing up the cashier and maintaining accurate records.

The role emphasizes timely processing, data integrity, and collaboration with Engineering, Field Ops, and Meter Ops to ensure proper service setup and billing accuracy.

Qualifications

• High school diploma or GED with college coursework in accounting or related field.
• Two or more years related experience in an automated environment and customer service, preferably in utilities.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate creation of accounts and meter installations for new service projects.
• Process daily billing, reads, reports, and routing tasks; assist customers.
• Provide backup for cashier during high-volume periods.
• Maintain confidential customer and location records and update files as needed.
• Communicate with field staff and departments to ensure accurate billing.

Skills

Effective communication

Time management

Attention to detail

Ability to work with minimal superv is

Education

High school diploma or GED plus college coursework in accounting or related field

Tools

Microsoft Word

Microsoft Excel

Job description

JOB POSITION: BILLING/COLLECTIONS REPRESENTATIVE I (Part-time, 36 hours per week, with part time benefits package)

Division: Customer Service & IS

Status: Non-Exempt

Grade: 102

Job Code: 693

Reports to: Utility Billing Supervisor

Date: 06-05-25

Revised Date: 06-05-25

Last Review Date: 06-05-25

SUMMARY OF JOB

Performs a moderate volume of work of moderate difficulty in creating new accounts and meter installations for all new service related projects. Performs a moderate volume of work of moderate difficulty in bill preparation; resolves customer service questions about billings/problems/procedures. Prepares a variety of reports for the collections department. Back up for cashier. Assist customers. Maintains files. Assist other departments in the Customer Service/Billing/Collections division as needed. Other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works directly with Engineering, Field Ops and Meter Ops to coordinate creation of accounts and meter installation for all new service related projects.
• Answers customer questions relating to new services in a timely and appropriate manner.
• Able to keep organized tracking of and prioritizing of new service requests as customers request meters.
• Able to complete daily billing responsibilities. Including, but not limited to, bringing in reads, Leak report, Bill Print, Winter Averaging, Morning Reports, and working a route.
• Reviews a series of daily reports prior to billing to determine if readings are missing or inconsistent with normal usage.
• Issues appropriate work orders to ensure accurate billing.
• Computes all exceptional billing not handled during the regular billing routine.
• Calculates adjustments to customer accounts due to over-reads or estimations.
• Assists customer service department as necessary.
• Contact with customers concerning high or constant use, by phone, letter or email.
• Contact with customer concerning occupancy of location, by phone, letter or email.
• Updates customer and location cards to reflect any changes to meters, mailing address, contact information, etc.
• Files completed work in accordance with department policy.
• Communicates with field staff as needed via email and phone.
• Ability to perform simple maintenance for printers such as filling paper, resolving paper jams and replacing toner cartridges.
• Receives and receipts a variety of payments and other payment-related transactions; verifies and applies payments to appropriate accounts; issues receipts.
• Provides backup for other departments in high volume times.
• Provides backup for cashier in high volume times or if cashier is absent.
• Post invoices for payment to the accounts payable system.
• Maintains the highest level of confidentiality of Water Authority and customer records.
• Assists in closing service orders for disconnects and reconnects when returned from field personnel.
• Special projects as determined by the Billing Supervisor, Collections Supervisor, Program Manager, or CS/Billing Asst. Director.
• Must keep a detailed account of their time and work completed.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

• Ability to work with minimal supervision.
• Ability to work safely and obey all safety rules.
• Ability to communicate effectively, both verbal and in writing.
• Ability to establish and maintain effective working relationship with coworkers, other Water Authority departments and the general public.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, maps and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.
• Ability to work alone or in a team environment.
• Must possess and maintain a good work ethic with a strong emphasis on good attendance, reporting to work on time, completing job assignments in a timely manner, maintaining a good work attitude, performing all job duties as assigned and/or scheduled.
• Ability to handle high levels of stress that may occur at various times during the week.
• Ability to handle high work volume while meeting deadline and billing schedules.
• Strong knowledge of various software packages such as Microsoft Word and Excel.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate, ratio, and percent.
• Ability to solve problems involving several concrete variables in standardized situations.

EDUCATION and/or EXPERIENCE

Graduation from high school or GED equivalent supplemented by college level course work in accounting, information systems, business, bookkeeping or other related fields; two (2) or more years related experience and/or training in an automated environment and customer service experience preferably in utilities or equivalent combination of education and experience.

CERTIFICATE, LICENSE, REGISTRATION REQUIREMENTS

• Must possess a valid Virginia driver's license or have the ability to obtain one within 60 days of employment date. No more than six (6) demerit points on driving record if required to drive Water Authority vehicles.

PHYSICAL DEMANDS OF THE JOB

• While performing the duties of this job, the employee is regularly required to walk, stand, and sit; use hands to finger, handle or feel; reach with hands and arms; talk and hear.
• While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, bend, climb, balance, crawl or reach overhead.
• Specific vision abilities required by this job include ability to adjust focus. If corrective lenses are noted on driver's license, the lenses must be worn when operating Authority vehicles.
• Repetitive movement using keyboard and/or office equipment is involved.
• Employee must be able to sit for an extended amount of time at a desk or workstation.
• Employee must regularly lift, carry and/or move up to 10 pounds and occasionally 45 pounds. Assistance is required on weight amounts above those listed. Failure to do so could result in injury and denied Worker's Compensation benefits.

WORK ENVIRONMENT ENCOUNTERED IN THIS JOB

• The noise level in the work environment is usually low.
• Employee is subject to normal work conditions as required in an office setting.
• Employee may occasionally be subject to exposure to moderate or high noise level, extreme outside weather conditions, uneven, steep, slippery terrain conditions, dusty conditions and wet and/or humid conditions.

GENERAL STATEMENT AND SELECTION GUIDELINES

The above statements describe the general nature and level of work assigned to in this job position. They should not be construed as an exhaustive list of all job duties or tasks performed by personnel so classified.

The following will identify the selection guidelines for job placement:

• WVWA application
• Rating of education, experience, training and qualifications
• Reference checks
• Interview with WVWA management team
• Applicant must pass a pre-employment physical and drug/alcohol test
• A criminal background check and social security number verification will be performed. The results must match information provided by the applicant on the WVWA application
• Job related test might be required and would be administered to all applicants applying for the position