Billing Assistant - Lanihuli Patient Service Center

Sonic Healthcare USA; United States; On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, dental, and vision insurance

401(k) with company match

Free lab services for you and dependif

Job summary

Sonic Healthcare USA in Hilo, Hawaii, is seeking a billing specialist for full-time, onsite work. You will research customer accounts, establish repayment plans, and handle inbound/outbound calls while coordinating with the sales team on client accounts.

The role emphasizes accuracy, confidentiality, and strong customer service in a fast-paced environment. Requirements include a high school diploma or GED, typing 35 wpm, and 10-key proficiency.

Qualifications

• High School diploma or GED required; typing 35 wpm and 10-key proficiency needed.
• Positive demeanor and professional phone etiquette required.
• Ability to handle consumer and commercial collections with confidentiality and accuracy.

Responsibilities

• Perform customer/account research and establish repayment plans per AR guidelines.
• Handle inbound/outbound calls as needed.
• Initiate contact regarding account status and send past-due notifications.
• Follow up on missed repayment arrangements and coordinate with Sales on client accounts.
• Track delinquent accounts and report seriously delinquent cases to leadership.

Skills

Customer service

Account research

Phone etiquette

Attention to detail

Education

High School diploma or GED

Tools

Typing 35 wpm

10 Key

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

LOCATION: Hilo, Hawaii Status: Full-Time Onsite- Opportunity Days: Monday - Friday HOURS: 1st Shift TBD Base Pay: $20.89-$22.98 TBD

In this role, you will

• Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines.
• The billing Specialist takes inbound calls (as needed) and makes outbound calls.
• Initiate contact with customers/clients regarding their account status
• Submit past-due notifications to patients
• Follow-up on missed re-payment arrangements
• Coordinate with local Sales collaboration in handling client accounts
• Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent
• Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off
• Work on other projects as assigned

All you need is:

• High School diploma or GED Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.
• Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.
• Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.
• Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.
• Knowledge of computer technology and terminology.
• Perform duties promptly and accurately—the ability to work under deadlines.
• Maintain confidentiality of information.
• Ability to read and comprehend English.
• This position is Working Onsite.

Bonus points if you’ve got:

• Minimum of six (6) months of related experience or equivalent combination of experience and education
• Experience with medical/insurance billing and Customer Service
• Experience in a multitasking environment

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement with a 401(k) plus a company match
• A sense of belonging - we're a community!

We also want you to know:

This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.

Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Accounts Receivable Company: Clinical Laboratories of Hawaii, LLP

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve.

For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.