Billing and Client Relations Specialist

Guidance, LLC; Gloucester Township (NJ); On-site; Full time

Job summary

Join a dedicated team at a forward-thinking mental health practice as a Billing and Client Relations Specialist. In this full-time role, you will be the first point of contact for clients, ensuring a smooth billing process and providing exceptional customer service. Your attention to detail and strong communication skills will be vital in managing appointments, processing claims, and maintaining financial records. This is a fantastic opportunity to make a significant impact in the mental health field while supporting clients on their journey. If you are passionate about helping others and thrive in a dynamic environment, we want to hear from you!

Benefits

Health Insurance

Paid Time Off

Student Loan Repayment Assistance

401k with Match

Qualifications

• Experience in customer service or administrative roles in healthcare is essential.
• Prior experience in medical billing is preferred but not required.

Responsibilities

• Submit and follow up on insurance claims accurately and timely.
• Greet clients and manage appointments while providing outstanding service.

Skills

Customer Service

Medical Billing

Data Entry

Communication Skills

Problem-Solving

Organizational Skills

Attention to Detail

Google Suite

MacOS

Medical Terminology

Education

High School Diploma

Associate's Degree in Accounting or Finance

Tools

Billing Software

Electronic Health Records (EHR)

Job description

About the Organization: The Artemis Center for Guidance was founded on the premise that all individuals have inherent abilities to cope with life’s hardships and navigate transitions. We believe that with skilled guidance to access one’s strengths and make thoughtful decisions, each person can lead a productive and happy life.

We specialize in Maternal Mental Health and Obsessive-Compulsive Disorder but also offer a full range of counseling services, including: individual and couples therapy, play therapy for children, counseling for teenagers and young adults, military family readjustment guidance, treatment for those recovering from eating disorders and victims of sexual, physical or emotional trauma.

Our therapists honor individual differences and draw on each client’s family and cultural strengths. Utilizing the most current interventions, shown empirically to be highly effective, our goal is to assist our clients to strive toward and reach their highest potential.

We take pride in our desire to help the next generation of clinicians learn and grow in their clinical skills and experiences. Our highly trained supervisory staff are ready to assist our graduate interns face the challenges and celebrate the joys of working in the mental health field.

Job Description

Job Title: Billing and Client Relations Specialist

Location: Turnersville, Glassboro, Sewell, as assigned

Job Type: Full-Time (40 hours per week)

Reports To: Office manager

**Please note: applications without a cover letter will not be considered. Please tell us why you think you'd be a great addition to our team**

Company Overview:

The Artemis Center for Guidance is a private group psychotherapy practice dedicated to delivering high-quality mental health services. We are currently seeking a full-time Billing and Client Relations Specialist to join our team. This is an exciting opportunity to play a vital role in supporting our billing operations while providing exceptional customer service to our clients.

Job Summary:

As the Billing and Client Relations Specialist, you will be responsible for ensuring the smooth and accurate processing of claims and payments and maintaining detailed financial records. You will also serve as the first point of contact for clients, managing appointments and providing outstanding service.

Key Responsibilities:

• Submit insurance claims accurately and in a timely manner.
• Follow up on unpaid or denied claims, collaborating with insurance companies to resolve issues.
• Record and document client payments, co-pays, and coinsurance, keeping records up to date.
• Check client benefits and eligibility prior to services, communicating financial responsibilities to clients.
• Double-check claims and documentation for accuracy before submission.
• Greet clients upon arrival and ensure they feel comfortable and supported.
• Answer phones, respond to client inquiries, and provide information about our services.
• Schedule appointments and manage the calendar for clinicians.
• Assist with intake processes, including collecting necessary client forms and verifying insurance information.
• Perform general administrative tasks as assigned by the Director.
• Cross-train in office functions and client management software to provide coverage when needed.

Qualifications:

• Experience in a customer service or administrative role, preferably in a healthcare or mental health setting.
• Prior experience in medical billing or a related field is preferred, but not required.
• Strong interpersonal and communication skills with a professional demeanor.
• Ability to manage multiple tasks in a dynamic environment and prioritize effectively.
• Proficient in basic office software; familiarity with billing software is a plus.
• Attention to detail.
• Customer service orientation.
• Problem-solving skills.

Work Schedule:

• This is a full-time position with shifts from 10 AM to 6 PM, Monday through Friday.
• Flexibility in hours is required as needed for coverage.

Physical and Sensory Requirements:

• Must be able to lift and carry up to 40 pounds regularly.
• Ability to sit for extended periods and traverse stairs in a multi-story office building.
• Must have the ability to hear and speak clearly for effective communication with staff and clients.
• Sufficient manual dexterity to use a computer and office equipment.
• Visual ability to read printed materials and computer screens for extended periods.

Benefits:

• Health insurance
• Paid time off
• Student Loan Repayment Assistance
• 401k with match

Join Our Team!

If you are a dedicated professional looking to make a difference in the mental health field, we would love to hear from you! Apply today to join The Artemis Center for Guidance.

**Please note: applications without a cover letter will not be considered. Please tell us why you think you'd be a great addition to our team**

Job Type: Full-time

Pay: $16.00 - $20.82 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Day shift

Qualifications

Education:

• High school diploma or equivalent; associate’s degree in accounting, finance, or a related field is preferred.

Experience:

• Previous experience in medical billing, insurance claims processing, or a similar role is highly desirable.
• Familiarity with billing software and electronic health records (EHR) systems.

Skills:

• Strong attention to detail and accuracy in data entry and billing processes.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficient in Google Suite applications (Google Sheets, Docs, etc.) for data management and reporting.
• Proficient in MacOS.
• Basic understanding of medical terminology and coding (CPT, ICD-10) is a plus.

Communication:

• Strong verbal and written communication skills for interaction with clients, insurance companies, and team members.
• Ability to explain billing processes and insurance coverage in simple terms to clients.

Problem-Solving:

• Ability to identify and resolve billing discrepancies and issues efficiently.

Professionalism:

• Strong work ethic and commitment to maintaining client confidentiality and data security.
• Willingness to learn new billing systems and processes as needed.

Teamwork:

• Ability to work collaboratively with other team members and departments within the practice.

Additional Information

All your information will be kept confidential according to EEO guidelines.