Billing Analyst, Small Parcel - REMOTE

Ryder System, Inc.; Honolulu (HI); Remote; USD 100,000 - 125,000; Full time

Job summary

A logistics company is seeking a Billing Analyst focused on small parcel invoicing and e-commerce client support. The ideal candidate will have strong billing experience, problem-solving skills, and expertise in working with carriers like UPS and FedEx. This position offers an hourly pay range of $22 to $26, with comprehensive health benefits and paid time off.

Benefits

Comprehensive health benefits

Paid time off

401(k) retirement savings plan

Qualifications

• Strong experience in billing using complex systems.
• Direct e-commerce experience beyond being a customer.
• Proven ability to work with carriers like UPS and FedEx.

Responsibilities

• Prepare billing for parcel and e-commerce clients in multiple systems.
• Record data precisely in shared tools.
• Assist with e-commerce customer support and escalations.

Skills

Billing experience

Small parcel handling

E-commerce knowledge

Analytical skills

Communication skills

Problem-solving

Education

H.S. diploma/GED

Tools

Microsoft Office Suite

Advanced Excel skills

Job description

Job Description :

*REMOTE EAST COAST*

Primary Objective:

We are looking for an experienced Billing Analyst, Small Parcel to focus on client invoicing in multiple systems. To be successful, the Billing Analyst needs to be detailed-oriented and skilled in learning and working in systems and processes in-depth and with speed as well as adept in problem solving and communication both within and outside the department.

The right candidate will have strong experience in billing, small parcel and e-commerce. Additionally, past experience working directly with carriers, and/or understanding of fulfillment operations is desired.

Principal Duties and Responsibilities

• Parcel and e-commerce client billing preparation in multiple systems
• Precise recording of data in shared tools
• Assist in e-commerce customer and fulfillment operations support/escalations
• Work with cross-functional teams to pinpoint and resolve issues
• Work with carrier partners to identify & resolve issues
• Identify areas of opportunities to enhance customer experience related to small parcel
• Support Account Team Members on customer requests

Qualifications and Requirements:

The right candidate must possess:

• Experience in billing utilizing complex systems
• Experience in small parcel and e-commerce
• Be a true problem-solver – “Leave no stone unturned”
• Be relentless and work with a sense of urgency
• Have direct e-commerce experience, not just as a customer
• Be analytical, tech-savvy, and detail-oriented
• Demonstrate empathy and an articulate communicator with cross-functional teams
• Have experience in small parcel with carriers such as UPS, FedEx, DHLeC, USPS, and other carriers
• Ideal candidate will have experience in domestic AND cross-border shipments
• Excel: Advanced Skills required

Qualifications

• H.S. diploma/GED required
• Computer literate with general knowledge of software to include Microsoft Office Suite required

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

$22.00

Maximum Pay Range:

$26.00

Benefits Information :

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.