Billing Adjustments Lead

TransUnion LLC; Chicago (IL); Hybrid; USD 83,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Tuition reimbursement

Commuter benefits

Employee discounts

Volunteer time off

Job summary

TransUnion LLC is seeking a Senior Consultant, Administration to serve as a key liaison across Sales, Operations and Finance, delivering expert guidance, managing complex billing issues, and leading root-cause analyses in a hybrid role reporting to the Director, Global Billing.

You will partner with cross-functional teams to implement timely adjustments, generate invoice documents, coach analysts, and provide leadership reporting on escalations, audits, and revenue processes to support accurate,

Qualifications

• 4+ years in billing, finance operations, or revenue cycle management.
• Strong analytical and time management skills.
• High School Diploma or equivalent required; business degree preferred.

Responsibilities

• Serve as the primary contact for high-level or complex complaints and disputes.
• Investigate billing failures, revenue leakage, and recurring disputes to fix upstream problems.
• Partner with cross‑functional teams to secure approvals and implement timely adjustments.
• Ensure delivery of all invoice documents to close escalations with customers and stakeholders.
• Coach analysts on de-escalation, problem solving, ledger adjustments and document generation.
• Provide leadership reporting on all billing escalations from inception to resolution.
• Collaborate with FinSys to execute mass adjustment uploads with data integrity and compliance.
• Prepare credit/debit memo and rebill documents per Revenue Adjustments Policy.
• Participate in cross‑functional meetings to provide analytical insights and support decisions.
• Assist with internal and external audit requests with accurate documentation.

Skills

Excel

Word

Oracle/PeopleSoft

Billing experience

Analytics

Time management

Education

High School Diploma or equivalent

Bachelor's degree in business

Tools

Oracle/PeopleSoft

Job description

TransUnion's Internal Job Title: Senior Consultant, Administration Company: TransUnion LLC

Team Overview

This role acts as a key liaison across Sales, Operations and Finance to deliver expert guidance and support. This role requires leadership skills and advanced analytical skills to manage complex customer situations, measure and monitor billing adjustments, and conduct root-cause analysis while partnering with cross‑functional stakeholders. The role reports to the Director, Global Billing. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in‑person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Serve as the primary point of contact for high‑level or complex complaints and disputes.
• Investigate systemic billing failures, revenue leakage, and recurring customer disputes to fix upstream workflow problems.
• Partner with sales support, sales, account management, legal, IT, and finance departments to secure approvals and implement timely and accurate adjustments.
• Ensure delivery of all resulting invoice documents to satisfactorily close out escalations in alignment with customers and stakeholders.
• Coach analysts on de‑escalation tactics, complex problem solving, accurate ledger adjustments, and timely document generation.
• Track, manage and provide leadership reporting on all billing escalations from inception to resolution
• Collaborate with the FinSys team to execute mass adjustment uploads, ensuring data integrity and compliance.
• Prepare credit memo, debit memo, and rebill documents in alignment with Revenue Adjustments Policy.
• Participate in cross‑functional meetings with Sales, Operations, and Finance to provide analytical insights, share expertise, and support decision‑making.
• Assist with internal and external audit requests by providing accurate documentation and timely responses.

Required Knowledge and Experiences

• Experience using Microsoft Excel, Word, and Oracle/Peoplesoft.
• 4+ years in billing, finance operations, or revenue cycle management, with specific focus handling complex issues.
• Strong analytical skills, at a summary and detailed level, as well as strong time management skills.
• Ability to develop deep understanding of departmental and business unit objectives, aligning processes and programs to support strategic goals.
• High School Diploma or equivalent required.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in: Pivot table and Xlookup experience. Bachelor’s degree in business.

Benefits that support every part of your life

• For Your Health:
  • Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
  • Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
  • Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection:
  • We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability.
  • You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family:
  • From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter.
  • Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• For Your Future:
  • Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
  • Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• For You:
  • Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
• For Your Wellness:
  • Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section503 of the Rehabilitation Act of1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Aff… Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the LosAngeles County Fair Chance Ordinance for Employers, the SanFrancisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration‑related employment benefit for this position. Applicants must be authorized to work in the United States on a full‑time basis without the need for employer support or sponsorship now or in the future. Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information: The U.S. base salary range for this position is $82,700.00 - $120,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting‑edge technology.

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.