BILLETING TECHNICIAN (PART - TIME)

State of Louisiana; New Orleans (LA); On-site; USD 24,000 - 34,000; Part time

Job summary

The Louisiana Military Department seeks a part-time reservations clerk to receive and coordinate telephonic, web, and walk-in requests, perform check-in procedures, and maintain courteous guest service. You will use Sky Touch to register guests, issue keys, and manage folios according to policy.

Responsibilities include processing payments, coordinating with housekeeping and contractors, and preparing invoices and revenue reports. In-office work only with emergency availability requirements.

Qualifications

• Minimum of 1 year experience in retail field.
• Be honest, trustworthy, respectful and demonstrates sound work ethics.
• Effective verbal listening skills.
• Proficient in Word, Excel, and PowerPoint.

Responsibilities

• Receive and coordinate telephonic, web, and walk-in reservation requests for individual and/or unit/organizations.
• Conduct check-in procedures and issue keys/cards.
• Inform guests of policy requirements and maintain courteous service throughout stay.
• Process payments and ensure correct rates; generate folios/invoices.
• Coordinate with housekeeping, laundry, and contractors to ensure rooms are ready and maintained.
• Maintain records of invoices and payments and prepare standard reports.

Skills

Retail experience

Customer service

Teamwork

Verbal communication

Computer skills

Tools

Word

Excel

PowerPoint

Job description

BENEFITS

• Accrue annual and sick leave at reduced rate.

About This Job

ANNOUNCEMENT NO 165-2026

BENEFITS

• Opening date: September 10, 2026
• Accrue annual and sick leave at reduced rate.
• Closing date: September 24, 2026
• *Part-Time employment: is employment of No more than 20 hours per week, paid hourly.
• SALARY: No overtime allowed.
• MA-610 $17.18 - $24.52 Weekend work only (Friday-Sunday)
• Salary indicates typical starting range.
• Level Will Be Determined By Qualifications.
• JOB TYPE: Unclassified*
• Current Classified employees must give up their designation to accept this position.

Position Description

Receive and coordinate telephonic, web, and walk-in reservation requests for individual and/or unit/organizations. Part-time work Friday-Sunday. Conduct check-in procedures. Performs all actions with excellent customer service as the focus. Use proper phone, email, and intra personal etiquette. Informs perspective guests/guests of policy requirements, such as no pet/ no smoking policies. Follows established reservation procedures to assign rooms and register guests into Sky Touch. Issues keys/ key cards and maintains accountability. Coordinate with guests for after hours to leave their folio, key, key cards downstairs in the Billeting drop box. Receive and process payments from guests/units. Follows established transaction procedures for credit card, check, cash payments. Conducts credit card transactions using the Ingenico credit card processor system. Ensures that guests are charged the appropriate rate according to their official duty status and type or non-official status. Generates folios (invoices) for guests/units. Applies additional charges as necessary after check-out if determined appropriate due to damages, missing items, late check-out, etc. Maintains invoices/payments on record as per established procedures. Coordinate with service contractors to ensure that all billeting facilities/rooms are ready for issue. Coordinate with housekeeping services daily to identify all rooms be fully cleaned and refreshed. Walk through with housekeeping services to ensure that all rooms have been clean to a standard and that contracted charges match services performed. Coordinate with laundry services for pick‑up and drop‑off of items to be laundered. Inspect that laundered items returned have been cleaned to a standard and validate that the contractor charges match services performed. Report unresolved discrepancies of any contractors to the JB Billeting reception, Cottage, and Towers, Huft Hall and Buildings 2077, 2099 & 3002. Inventory all furniture, fixtures, and equipment on hand receipt. Conduct periodic walkthroughs /inspections of all rooms to validate condition of all items. Assembles lists of necessary acquisitions for refurbishment of furnishings and equipment due to excessive wear and/or damage. Maintains sufficient shelf stock of all supplies, including janitorial supplies, necessary to support the billeting operation. Conducts physical inventories to ensure that supplies do not fall below re-order point. Requests re‑supply through the JB billeting Manager. Inventories all deliveries before signing for them, secures inventory properly in a designated storage area, and maintains copies of delivery receipts in billeting records. Searches catalogs, records, and other data sources to obtain stock numbers/sources. Leverages these technologies to prepare correspondence, complete administrative transactions, preforms record search, data input, data corrections and prepare standard reports such as revenue reports, expenditure reports, monthly service report, daily billeting checklist and reconciliation and budget forecast reports. Logs complaints received from customers. At all times maintains courteous and conscientious communications with the customer. Takes immediate action to satisfactorily resolve the discrepancy to the satisfaction of the customer. Report any issues with the Billeting Manager. Perform other duties as assigned.

Position Qualifications

Part time work not to exceed 20 hours Friday-Sunday (4,8,8), which includes mornings, afternoons, and evenings flexibility. Minimum of 1 year experience in retail field. Be honest, trustworthy, respectful, flexible and demonstrates sound work ethics. Effective verbal listening skills. Excellent team building and customer relations skills. Proficient in computer applications Word, Excel, and Power Point.

General Requirements

• Must have a valid Driver's License, Social Security Card and Birth Certificate.
• Must be available to report to duty during emergency or disaster situations for extended hours over an extended period of time. Other periodic travel may be required.
• Must meet physical requirements to perform functions of the position.
• Must attend/complete all Louisiana Military Department (LMD) annual training and other training required for the position.
• Must adhere to the Code of Ethics and foster a Sexual Harassment-Free Environment.

Conditions of Employment

• All LMD positions require in-office attendance. This is not a remote position.
• Salary is paid by Electronic Funds Transfer (EFT) / Direct Deposit Only. A checking or savings account is required for employment.
• For positions requiring computer/email access selected applicant must qualify to obtain a Department of Defense Common Access Card (CAC) Card and maintain eligibility.
• LMD is a substance abuse and drug free workplace. The selected applicant must pass a pre-employment background investigation and pre-employment drug test. Thereafter, all employees are subject to random drug testing.
• To become an employee of the LMD you must be a current member of the Louisiana National Guard or eligible for membership in the Louisiana State Guard.
• The selected applicant must pass a pre-employment criminal background investigation prior to employment.

Equal Opportunity Employer and State as a Model Employee (SAME)

Benefits for unclassified employees are determined by the individual hiring authority.