Bilingual Wellness Services Representative

The Finity Communications, Inc. (Finity); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A communications company is seeking a Wellness Services Representative to assist members from a remote call center. The role involves conducting inbound calls for health and wellness incentive programs, providing excellent customer service, and assisting with wellness program registration. Required qualifications include at least 1 year of customer service experience and bilingual fluency in English and Spanish. This position offers a remote working environment.

Qualifications

• 1+ years of customer service experience in a call center environment.
• Bilingual fluency in English/Spanish is required.
• Must be comfortable with a high volume of inbound calls.

Responsibilities

• Conduct inbound calls for health and wellness incentive programs.
• Summarize notes for each call accurately per quality assurance procedures.
• Provide excellent customer service and assist members with wellness program registration.

Skills

Customer service experience

Bilingual fluency in English/Spanish

Ability to work with different software

Job description

A company is looking for a Wellness Services Representative to assist members from a remote call center.

Key Responsibilities

• Conduct inbound calls for health and wellness incentive programs
• Summarize notes for each call accurately per quality assurance procedures
• Provide excellent customer service and assist members with wellness program registration and navigation

Required Qualifications

• 1+ years of customer service experience in a call center environment
• Bilingual fluency in English/Spanish is required
• Ability to work with different software programs and interfaces
• Must be comfortable with a high volume of inbound calls
• Excellent attendance record and punctuality