Bilingual Universal Specialist - West Milwaukee

Landmark Credit Union; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking credit union that values inclusion and collaboration! In this role, you will be at the forefront of promoting financial wellbeing by assisting members with their banking needs. As a teller, you will have the opportunity to engage with members, helping them open accounts, process loans, and provide exceptional service. This position not only allows you to develop your skills in retail banking but also empowers you to grow your career in a supportive environment. If you are passionate about making a difference in the community and helping others achieve their financial goals, this is the perfect opportunity for you.

Qualifications

• High school diploma required; retail banking experience preferred.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Promote and sell banking products and services to members.
• Perform teller duties including cash handling and account openings.
• Cross-sell credit union services to enhance member experience.

Skills

Verbal communication

Written communication

Problem-solving

Organizational skills

Sales experience

Education

High school diploma or equivalent

Tools

Banking software

Job description

4501 W National Ave, West Milwaukee, WI 53214, USA

Job Description

Posted Monday, April 7, 2025 at 5:00 AM

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

Branch Hours:
Monday - Thursday: 9AM - 5PM
Friday: 9AM - 6PM
Saturday: 9AM - 1PM
Sunday: Closed

NATURE AND SCOPE:

This position will report to the Branch Manager or Assistant Branch Manager and will overall be responsible for actively promoting and selling Landmark Credit Union’s banking products and services and performing Teller duties. This position will involve working with members on opening various accounts, completion and processing of loan applications, and basic member service duties such as CD redemptions, accepting wire instructions, and performing all types of cash handling/teller transactions.

REQUIREMENTS:

1. High school diploma or equivalent.
2. Minimum of one-year previous teller experience within retail banking. Equivalent combination of education and experience will be considered.
3. Demonstrated ability to refer or cross-sell products and/or prior sales experience preferred.
4. Prior knowledge or the ability to quickly learn banking products including their benefits and features.
5. Must have experience or be able to gain proficiency in all programs and systems used for this job.
6. Excellent verbal and written communication skills, problem-solving skills, organizational skills, and the ability to work independently.
7. Must have or be able to attain National Mortgage Licensing System registration (NMLS#).
8. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related State and federal laws and regulations.
9. Ability to stand for long periods of time.

PRINCIPAL ACCOUNTABILITIES:

1. Learn and become skilled at opening all forms of deposit accounts, including IRA and HSAs vehicles.
2. Learn to proficiently perform loan interviewing.
3. Sell debt protection and cross-sell other credit union services.
4. Gain proficiency with credit scoring and analysis.
5. Will learn the use of the Credit Guide Scoring System to help evaluate loan applications.
6. Counsels members on the wise use of credit.
7. Provides friendly, courteous, and expedient teller and other related services to members resulting in a balanced cash drawer daily.
8. Cross-sells other services to members.
9. Perform all teller transactions.
10. May train to and perform overrides for other associates as needed.
11. May be required to attend training at headquarters or an off-site location.
12. Performs other duties as assigned.

EO/AA Employer; including veterans and individuals with disabilities.