Bilingual Universal Banker - *New Bull's Head Location* (English/Spanish)

ESL Federal Credit Union; City of Rochester (NY); On-site; Full time

Job summary

ESL Federal Credit Union is seeking a Bilingual Universal Banker for its new Bull's Head location. This full-time position requires excellent customer service skills to efficiently process transactions and build long-lasting relationships with members, providing guidance on financial solutions in a supportive work environment.

Benefits

Health, dental, and life insurance

401k

Vacation and paid holidays

Performance incentives

Qualifications

• 1 year in sales/service in financial services or comparable industry.
• Demonstrates alignment with ESL's Core Values.
• Understanding of banking products and services preferred.

Responsibilities

• Process customer transactions effectively and efficiently.
• Assist members with identifying appropriate financial solutions.
• Conduct Teller and Relationship Banker responsibilities.

Skills

Communication

Problem Solving

Decision Making

Education

High School diploma or equivalent

Tools

PC Applications

Job description

Bilingual Universal Banker - *New Bull's Head Location* (English/Spanish)

Job Category: ESL Careers

Requisition Number: UNIVE002704

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• Posted : May 29, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Description

Hours:

40

Schedule:

Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.

Pay:

$22.02 per hour + 10% premium for bilingual positions.

Purpose of Position:

This position is responsible to effectively and efficiently process customer transactions in a Branch environment, and provide appropriate recommendations to customers who may need guidance in identifying the right financial solutions for their financial needs in order to build long-term mutually beneficial relationships, achievement of business objectives, and increased awareness of ESL’s self-service and digital service offerings.

Accountabilities:

ESL is currently seeking a Bilingual Universal Banker for our new Bull's Head office to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.

As a Universal Banker at ESL you will:

• Create a positive face to face member experience
• Build long lasting relationships with members
• Work in either a Teller or Relationship Banker position depending on the branch needs

Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner

Help members recognize and obtain the most appropriate solutions for their financial needs

Educate and Refer a variety of products and services to members

Assist members with accounts, loans and maintenance

• Learn about the banking and finance industry
• Gain exposure to career opportunities at ESL

Qualifications:

• One year in sales/service in the financial services or comparable industry
• High School diploma or High School equivalency diploma required
• Strong, communication, problem solving and decision making abilities
• A high degree of flexibility to support branch needs
• Proficient in building customer and peer relationships
• Proficient in PC applications
• Understanding of banking products and services preferred
• Notary preferred; if not obtain within 12 months of filling role
• Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Why work at ESL?

ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.

ESL offers a very generous compensation and benefits package including health, dental, life, 401k, vacation, paid holidays, performance incentives, and more.

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

Qualifications

Licenses & Certifications

Preferred

NMLS

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.