Bilingual Travel Counselor - SABRE GDS

American Express Global Business Travel; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

American Express Global Business Travel is seeking a remote Travel Counselor to serve corporate clients with expert guidance across domestic and international itineraries. You will leverage Sabre and other GDS platforms to design travel plans, ensure policy compliance, and address traveler needs with proactive service.

The role emphasizes integrity, data protection, and teamwork in a fast-paced 24/7 environment, offering growth opportunities within Amex GBT's global travel technology space.

Qualifications

• Proven travel counselor experience.
• Native GDS proficiency with Sabre.
• Advanced English with strong written and verbal communication.
• Background in business or leisure travel and/or airline reservations.
• Ability to protect traveler information and resolve issues quickly.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Conduct option analysis and research; anticipate traveler needs to upsell services.
• Book domestic and international travel across air, rail, and lodging.
• Use GDS systems (Sabre, Apollo, Galileo, Amadeus); training may be provided.
• Ensure compliance with travel policy, provider policies, and regulations.
• Provide excellent customer service and handle special requests.
• Collaborate to coach and mentor teammates to improve service levels.

Skills

Travel counselor experience

GDS proficiency

Advanced English

Travel industry knowledge

Integrity and data protection

Problem solving / issue resolution

Teamwork / feedback

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

What We're Looking For

• Proven Travel Counselor Experience


• Native GDS Proficiency - Expert-level knowledge of Sabre


• Advanced English - Fluent written and verbal communication


• Travel Industry Knowledge - Demonstrated background in business travel, leisure travel, and/or airline reservations


• Act with integrity, and look after personal traveler information


• Resolving customer issues quickly and independently / with supplier


• Teamwork and openness to feedback

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)


• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services


• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations


• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided


• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements


• Use positive telephone service techniques and act on special customer requests


• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs


• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)


• Professional communication (written and verbal)


• Attention to detail


• Act with integrity, and look after personal traveler information


• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)


• Resolving customer issues quickly and independently / with supplier


• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Mexico

Click here to learn more about the benefits we offer in Mexico.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.


• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.


• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.


• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.


• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about \"checking every box;\". please apply anyway. You may be exactly the person we're looking for!