Bilingual Tour Consultant, Individual Sales

EF Education First Ltd.; Boston (MA); Hybrid; USD 50,000 - 62,000; Full time

Benefits offered by this job

Four weeks paid vacation

Ten paid holidays

401(k) company match

Medical/dental/vision coverage

Life and disability insurance

FSAs

Wellness benefits

Employee discounts

Job summary

EF Education First Ltd. is seeking a Bilingual Tour Consultant, Individual Sales (Spanish/English) in Massachusetts.

You will develop customer acquisition strategies, handle outbound calls to travelers, and nurture relationships with past customers to book their next Go Ahead Tour. The program offers training, mentorship, and potential for growth, with a compensation structure that includes base salary plus bonus and opportunities for travel and advancement.

Qualifications

• Fluent in both written and spoken Spanish and English.
• Strong verbal communication and influencing skills.
• Demonstrates personal accountability and a student mentality.
• Able to plan, organize and prioritize work independently while collaborating with a team.

Responsibilities

• Manage your book of business and bring in new opportunities.
• Maintain high outreach and follow-up on calls.
• Conduct 100+ calls and 3 hours of phone time per day.
• Use consultative selling to generate product interest.
• Aim to meet or exceed sales goals.
• Develop an integrated sales strategy to achieve targets.
• Work weekends 1-2 days/month and take a weekday off when weekend is worked.
• Shift pattern includes late shifts 11:30 am–8 pm MT 1-2 days/month.

Skills

Bilingual Spanish/English

Verbal communication

Sales instincts

Self-motivation

Problem-solving

Organizational skills

Adaptability

Education

Bachelor's degree or 4+ years experience

Job description

Bilingual Tour Consultant, Individual Sales (Spanish/English)

Start Date: February 2, 2027

Application Deadline: December 31st, 2026

For consideration, applicants must live/relocate to the state of Massachusetts or within commutable distance to our Cambridge, MA office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.

The Role:

As a member of our high energy, collaborative and competitive sales team, you will play a critical role in developing customer acquisition and retention strategies while simultaneously identifying opportunities to improve the customer experience. Your daily activities will involve making outbound sales calls to potential travelers who have expressed interest in group travel through our website and marketing efforts. Additionally, you will help maintain interest by continuing the relationship with our past loyal travelers in booking their next Go Ahead Tour.

No Sales experience? No problem. Our Sales Development Program is designed for those who are both launching a new career in sales and those who want to build upon existing sales skills and techniques. Our goal is to create strong salespeople and instill lasting skills that you can carry with you throughout your career. Benefits of the program include training in sales, product, marketing and industry trends, coaching in consultative selling techniques, presentations, public speaking and dedicated mentorship. This program is a great way to build your career with a global leader in the industry.

Responsibilities:

• Independently manage your book of business while simultaneously bringing in new business
• Maintain and practice high outreach, follow-up phone conversations
• Average 100+ calls and 3 hours of phone time per day
• Utilize consultative selling techniques to prospect and initiate product interest
• Consistently achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish your goals
• Weekend Work: 1-2 days/month - Take a weekday off when you work a weekend day
• Late Shift Work: 1-2 days/month - Late shifts will be from 11:30 am - 8 pm MT

Qualifications:

• Fluent in both written and spoken Spanish and English. The majority of this role will be performed in English but Spanish will be called upon from time to time to be able to accommodate our Spanish speaking travelers
• Strong verbal communication and influencing skills (must be able to connect with a diverse range of individuals via telephone)
• Naturally strong sales instincts: you can recognize and capitalize on buying signals that customers display
• Driven and competitive mindset that has you intrinsically motivated to hit goals
• Demonstrates personal accountability, self-awareness, and student mentality
• Adept in problem-solving skills
• Ability to independently plan, organize and prioritize work while collaborating with a team
• You are flexible, with the ability to pivot quickly and multitask in a fast-paced environment
• Must have at least 4 years of relevant work experience or a 4-year degree

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• In-Office Work Policy: Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from on Fridays
• Compensation: First-year Tour Consultants have an on-target earning potential of $62,000 (base salary starting at $50,000 and $12,000 bonus potential). In addition, there is uncapped bonus for exceeding sales goals. OTE increases to $72,000 after 12 months. You are eligible for a promotion to Senior Tour Consultant after 2 years of successfully exceeding goals and excellent

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