Bilingual Teller - Irondequoit Branch (English/Spanish)

ESL Federal Credit Union; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

ESL Federal Credit Union is seeking a Teller who will efficiently process customer transactions and build long-term relationships in a branch environment. The role requires fluency in English and Spanish, strong communication skills, and a commitment to community success. This position promotes teamwork and participation in sales activities, ensuring alignment with ESL's core values.

Benefits

Award-winning work environment

Commitment to diversity, equity, and inclusion

Qualifications

• High School diploma required.
• 6-12 months teller experience preferred.
• Good verbal and written communication skills.

Responsibilities

• Process customer transactions effectively and accurately.
• Participate in coaching processes to improve member focused behaviors.
• Attend sales meetings and participate in sales activities.

Skills

Bilingual English/Spanish

Good verbal and written communications

PC applications proficiency

Education

High School diploma or equivalency

Job description

Hours:

40

Schedule:

Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.

Pay:

$19.66 per hour + 10% premium for bilingual positions.

Purpose of Position:

This position is responsible to effectively and efficiently process customer transactions in a Branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success

Accountabilities:

• Process customer transactions effectively, efficiently and accurately
• Meet transactions per FTE target
• Meet balance accuracy standards
• Participate in achieving team lead objectives.
• Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores.
• Ensure compliance with Audit/Operational controls
• Adhere to member focus processes and expectations
• Participate in coaching processes to improve proficiency in Member Focused behaviors
• Attend sales meetings, participate in sales activities to increase sales success
• Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets.

Qualifications:

• High School diploma or High School equivalency diploma required
• 6-12 months teller experience preferred
• Bilingual English/Spanish speaking proficiency required
• Proficient in PC applications
• Good verbal and written communications skills
• People and team oriented
• Prior sales experienced preferred
• Maintains a high degree of flexibility in support of branch needs
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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