Bilingual Telephonic Care Coach

Humana; Alton (IL); Remote; USD 54.000 - 73.000; Vollzeit

Zusammenfassung

Humana is seeking a Care Coach 1 to evaluate member needs and coordinate care to support wellness and access to services. You will guide members and families toward resources, monitor progress, and help overcome barriers while adhering to privacy and regulatory standards.

The role requires bilingual ability (English plus another language), healthcare experience, and strong communication skills. Remote-friendly with home office privacy and occasional travel for training.

Qualifikationen

• Bachelor's degree in health and human services or LPN with IL license to practice.
• 2+ years of healthcare experience.
• Proficient with MS Word and Excel.
• Excellent verbal and written communication and interpersonal skills.
• Ability to use electronic information applications and software.
• Passion for improving consumer experiences.
• Must have a dedicated home office space with privacy.

Aufgaben

• Evaluate member needs and guide toward appropriate care resources.
• Coordinate services to support optimal wellness outcomes.
• Monitor progress and adjust care plans accordingly.
• Identify and resolve barriers to care and privacy compliance.
• Communicate with members and families with empathy and clarity.

Kenntnisse

Bilingual English-Spanish/Polish/Arab/

Healthcare Experience

MS Word & Excel

Communication Skills

EHR/Software Proficiency

Customer Experience

Home Office Privacy

Ausbildung

Bachelor's degree in health and human services

LPN license (IL)

Master's degree in health service related field

CCM certification

Medicare/Medicaid experience

Electronic case notes documentation

Health promotion & wellness

Community resources knowledge

Case management experience

Jobbeschreibung

Become a part of our caring community

The Care Coach evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

The Care Coach 1 employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Use your skills to make an impact

Required Qualifications

• Bilingual English - Spanish/Polish/Arabic/Creole/ Other
• Bachelor's degree in health and human services field or an LPN with the ability to be licensed in IL
• 2 or more years of Healthcare experience
• Knowledge of Microsoft Office Word and Excel
• Exceptional verbal/written communication and interpersonal skills
• Ability to use a variety of electronic information applications/software programs
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work

Preferred Qualifications

• Preferred residing in IL
• Certified Case Manager (CCM)
• Master's degree in health service related field
• Prior experience with Medicare & Medicaid recipients
• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
• Experience with health promotion, coaching and wellness
• Knowledge of community health and social service agencies and additional community resources
• Experience with case management, discharge planning and patient education for adult acute care

Prior experience with Medicare & Medicaid recipients

• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
• Experience with health promotion, coaching and wellness
• Knowledge of community health and social service agencies and additional community resources

Additional Information

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$53,700 - $72,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.