Bilingual Technical Support Pro (PT/EN) - 3D Printing

SprintRay Inc.

Los Angeles (CA)

Hybrid

USD 39,000 - 47,000

Full time

6 days ago

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Job summary

SprintRay is searching for a Bilingual Customer Support Technical Representative to help dental professionals and partners optimize our digital dentistry ecosystem. You will diagnose and resolve issues across SprintRay software, 3D printing hardware, post-processing equipment, and related workflows while delivering a responsive, high-quality support experience.

The strongest candidates will have experience in at least two of the following areas: technical/customer support, 3D printing, and

Qualifications

2+ years in customer/technical support or similar role.
Troubleshoot electromechanical equipment, hardware, software, or workflows.
Strong networking knowledge; supports Windows/macOS.
Fluent English and Portuguese communication.
Experience managing cases in CRM or ticketing systems.
Clear communication and attention to detail.
Ability to work in fast-paced, evolving environment.

Responsibilities

Provide timely, professional technical support for SprintRay software, 3D printers, post-processing equipment, and design services.
Own customer support cases from intake through resolution; gather relevant information and document findings.
Diagnose complex issues across hardware, software, networking, and workflows using structured troubleshooting.
Manage active case pipeline; balance urgency and customer impact.
Identify and communicate practical resolution options; include next steps and escalation paths when needed.
Escalate recurring feedback and field issues to Technical Manager and cross-functional partners.
Capture accurate case notes and customer feedback in CRM and support systems.
Contribute to knowledge sharing and continuous improvement of support processes.
Partner with teammates to improve issue resolution and customer satisfaction.
Occasional travel for training or company events.
Flexibility to work EST hours.