Bilingual Tech Support Engineer – Networking & IoT

Teltonika; Irving (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

401(k)

Paid vacation

Sick days + birthday off

Job summary

Teltonika Networks in Irving, Texas is seeking a Customer Service Specialist to support business customers with first-line technical assistance for Teltonika Networks devices. The role involves handling calls, emails, and helpdesk tickets, and guiding customers through configuration and basic networking issues.

Fluent English and Spanish are required, with a customer-focused mindset and strong problem-solving skills.

Qualifications

• Fluent English and Spanish required.
• Experience in customer service or technical support is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical support to business customers through phone, helpdesk, email, and other channels.
• Respond to tickets and live interactions with timely, clear, and practical solutions.
• Assist customers with product-related questions, troubleshooting, configuration, and basics of networking.
• Advise customers and sales teams on product usage and integration to meet technical needs.
• Support international customers across regions and time zones with a shift-based model.

Skills

Fluent English

Fluent Spanish

Job description

Teltonika Networks in Irving, Texas is seeking a Customer Service Specialist to support business customers with first-line technical assistance for Teltonika Networks devices. The role involves handling calls, emails, and helpdesk tickets, and guiding customers through configuration and basic networking issues.

Fluent English and Spanish are required, with a customer-focused mindset and strong problem-solving skills.