Bilingual Tax Support Representative

Kelly Services Inc.; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

A staffing agency is seeking a Bilingual Tax Software Support Representative to provide technical support for tax and accounting software. The ideal candidate will possess a High School diploma and have strong computer troubleshooting skills. Proficiency in both English and Spanish is necessary to assist customers via phone and email. This entry-level position offers a chance to grow in a dynamic environment.

Qualifications

• Must have good computer skills and be comfortable troubleshooting issues.
• Ability to assist customers effectively through calls and emails.
• Proficiency in both English and Spanish is required.

Responsibilities

• Provide technical support for tax/accounting software.
• Assist customers via phone or email, addressing their concerns.
• Log results in the ticketing system and escalate unresolved issues.

Skills

Technical support

Computer troubleshooting

Bilingual (English and Spanish)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

A company is looking for a Bilingual Tax Software Support Representative.

Key Responsibilities

• Provide technical support for tax/accounting software
• Assist customers via phone or email, troubleshooting and resolving issues
• Log results in the ticketing system and escalate when needed

Required Qualifications

• High School Diploma, GED, or higher level of education
• Over six months of hands-on experience in computer troubleshooting and technical support
• Basic computer skills (PC, Microsoft Office)
• Proficient in both English and Spanish
• Must pass background checks (employment, education, and professional reference verification)