Bilingual Store Associate (Spanish)

Sherwin-Williams; Springfield (VA); On-site; USD 17,908 - 23,419; Full time

Job summary

Sherwin-Williams Store Associate at Store #3347 in Springfield, VA, supports wholesale and retail customers by identifying needs, recommending products, and processing transactions.

You will maintain displays, stock shelves, assist deliveries, and stay knowledgeable about products; bilingual in English and Spanish is preferred. Expect lifting up to 70 lbs and shifts including evenings and weekends.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a recent rating of at least "meets expectations" (3).
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone, determine needs and present appropriate products and services.
• Build productive trust with wholesale and retail customers.
• Process sales transactions accurately and in compliance with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in deliveries as needed.
• Maintain in-stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Job description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Location: Store #3347, 6404 Springfield Plz, Springfield, VA 22150.

A review of criminal history is required to protect the business and its operations, as well as the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in compliance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have a valid, unrestricted Driver’s License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Equal Employment Opportunity

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.