Bilingual Store associate (Spanish)

The Sherwin-Williams Company; Sharonville (OH); On-site; USD 45,359,000 - 46,838,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Wholesale Product Specialist to support commercial paint customers in Sharonville, OH. You will determine customer needs, answer questions about products, and recommend solutions to maximize satisfaction while helping the store hit sales goals.

In this role you will process transactions, tint and mix products to spec, maintain orderly files, and assist with deliveries as needed, while staying current on product features to upsell appropriately.

Qualifications

• Minimum 1 year of experience in delivery, retail, or customer service.
• Experience operating tinting and mixing equipment.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with store policies and procedures
• Maintain precise work order files and formulas
• Tint and mix products to customer specifications
• Clean store equipment
• Assist in making deliveries as needed
• Stay informed about products and discuss available options
• Suggest ways to improve sales

Skills

Customer service

Sales experience

Cash handling

Tools

Tinting equipment

Mixing equipment

Job description

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Full-TIme $15.83/HR

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Maintain precise work order files and formulas
• Tint and mix products, as needed, to customer specifications
• Clean store equipment
• Assist in making deliveries, as needed
• Remain knowledgeable on products offered and discuss available options
• Suggest ways to improve sales

• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience operating tinting and mixing equipment

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