Bilingual Store Associate (Spanish)

Sherwin-Williams; Lincoln (NE); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams in Lincoln, NE is seeking a Store Associate to assist customers with product selection, answer questions, and deliver outstanding service. You will help with sales, tinting and mixing, and keeping displays and stock orderly for a smooth shopping experience.

The role emphasizes meeting sales targets, handling transactions accurately, and maintaining product knowledge for in-store customers and wholesale clients while upholding store standards.

Qualifications

• Must be able to read, write, comprehend and communicate in English.
• Must be able to read, write, comprehend and communicate in Spanish.
• Must be legally authorized to work in the United States.
• Minimum age 18 years old.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work orders and inventory records.
• Stock shelves, tint and mix products as needed, and set up displays.
• Load/unload delivery trucks and assist with deliveries as needed.

Skills

Customer service

Sales

Communication

English proficiency

Spanish proficiency

Education

High School Diploma or GED

Job description

Job Description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

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Life ... with rewards, benefits and the flexibility to enhance your health and well-being

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