Store Associate

Sherwin-Williams; Portland (OR); On-site; USD 30,000 - 38,000; Full time

Job summary

Sherwin-Williams in Portland, OR is seeking a Store Associate to assist customers in person and over the phone, determine needs, and present products and services that best match requests. You will help maintain store appearance, stock, and displays while delivering friendly, knowledgeable service.

You’ll process transactions, stay informed on product features, and support sales goals through accurate, efficient work and teamwork with wholesale and retail customers.

Qualifications

• Customer service experience in retail or delivery roles.
• Ability to determine customer needs and recommend products.
• Experience handling sales transactions and inventory tasks.

Responsibilities

• Provide high levels of customer satisfaction through sales service.
• Assist customers in person and by phone, presenting appropriate products and services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately according to policy.
• Maintain stock, set up displays, and stockroom organization.
• Deliver paint-related products and assist with tinting and mixing as needed.
• Support store cleanliness and equipment maintenance.

Skills

Customer service

Sales

Communication

Multilingual ability

Stock management

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

POS system

Job description

Job DescriptionThis position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Sustain sales by identifying opportunities to improve performance

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have a valid, unrestricted Driver’s License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being; Career … with opportunities to learn, develop new skills and grow your contribution; Connection … with an inclusive team and commitment to our own and broader communities

It\'s all here for you... let\'s Create Your Possible

Note: This description reflects the current responsibilities and qualifications and is not intended to be an exhaustive list of duties. The company reserves the right to modify job duties or hours at any time.