Bilingual Sr Personal Banker

First National Bank Texas; Midland (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

First National Bank Texas in Midland, TX seeks a customer service oriented teller to handle cash transactions in a busy branch. You will provide friendly service, process deposits and withdrawals, and promote bank products while complying with policies.

Able to work evenings, weekends, and holidays, and communicate effectively with a diverse customer base including Spanish speakers. Must pass background check and complete required internal programs.

Qualifications

• Six months of accountable cash handling/transaction management in a retail or customer service environment.
• Completion of the FCBI Step Program for internal employees.
• Must be bilingual in English/Spanish.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• High school diploma or equivalent or currently attending high school.
• Must successfully pass background investigation according to company policy.

Responsibilities

• Provide exceptional customer service, involving receipt and payment of cash, in a high volume sales environment.
• Follow bank policies and supervisor directions.
• Evaluate customer relationships to offer bank products and services.
• Achieve monthly new account production as assigned by management.
• Participate in in-store prospecting in a sales environment.
• Process deposits and pay out funds, balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and misrepresentation of identification.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide services to a diverse customer base, including Spanish-speaking customers.
• Maintain regular and punctual attendance.
• Perform other tasks as assigned by supervisors.

Skills

Cash handling

Customer service

Bilingual English/Spanish

Teamwork

Education

High school diploma or equivalent

Job description

• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FCBI Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Schedules are prepared based on business need and subject to change at any time.
• High school diploma, high school equivalency or currently attending high school
• At least 18 years of age
• Must successfully pass background investigation according to company policy

Must be bilingual in English/Spanish

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor's direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions

* Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [phone].

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service