Bilingual (Spanish) Treatment Coordinator (Indianapolis)

Orthodontic Experts Ltd; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Treatment Coordinator to support patients through their orthodontic journey. In this role, you'll facilitate communication between patients and the clinic, ensuring they understand their treatment plans and financial options. You'll leverage your customer service and sales experience to create a welcoming environment for new patients while managing their accounts effectively. This position offers a chance to make a significant impact in patients' lives and be part of a team that values accountability, teamwork, and continuous improvement. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is for you.

Benefits

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life Insurance

401(k) and matching

Tuition Assistance Program

Free and discounted Orthodontic Treatments

Qualifications

• 3+ years of customer service experience and 2 years of sales experience required.
• Must have knowledge of medical terms and practices.

Responsibilities

• Consult with patients to understand their oral health history and concerns.
• Explain treatment plans and assist with scheduling and payment arrangements.
• Manage patient accounts and conduct financial consultations.

Skills

Customer Service

Sales

Treatment Coordination

Problem Solving

Communication Skills

Fluent in Spanish

Education

High School Degree or GED

Tools

Microsoft Office Suite

Job description

Description

About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team. We currently have twenty-eight offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core values consist of the following:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description:

As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for communicating with patients and their family members to ensure that they understand their treatment plans and any changes that may occur.

Tasks include but are not limited to:

• Consult with patients to understand their oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer any questions.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients.
• Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice’s collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Updating TC Spreadsheet on a daily basis
• Conducting Dialing outbound calls to patients. (Welcome calls, Lost Cases, Denials etc.)
• Greet and check patients in and out before and after treatment.
• Participate in Marketing events
• Cash Handling
• Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Responsible in helping to maintain a clean/sanitized clinic/office area.
• Other tasks as assigned.

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of sales experience
• 1 year of Treatment Coordinating experience
• Knowledge of medical terms and practices
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills
• Excellent written and verbal communication skills
• Fluent in Spanish

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday & Friday 6:45am – 3:00pm
• 2 Saturdays per month
• 5640 Emerson Way, Indianapolis, IN 46220

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife Met Law Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments