Bilingual Spanish Teller - Fairfax Circle Branch/ Fairfax VA

M&T Bank Corporation; Fairfax (VA); Híbrido; USD 28.000 - 42.000; Jornada completa

Descripción de la vacante

M&T Bank Corporation in Fairfax, VA seeks a bilingual (Spanish/English) customer service professional for in-branch support. You will greet customers, handle transactions, and promote digital self-service options while ensuring accurate processing and strong risk awareness.

The role emphasizes empathy, reliability, and teamwork in a fast-paced branch environment, with opportunities to assist AML/KYC activities and branch operations daily.

Formación

• High school diploma or GED required.
• 6 months minimum customer service experience.
• Fluent in English and Spanish, written and spoken.
• Proficient with internet-based tools and online systems.

Responsabilidades

• Provide exceptional customer service in-branch and greet customers.
• Balance and process transactions accurately following policy.
• Educate customers through shoulder-to-shoulder digital demonstrations; promote self-service options.
• Manage lobby activities and respond to customer needs promptly.
• Log and resolve customer complaints in the appropriate system.
• Support AML/KYC/BSA processes and adhere to compliance standards.
• Assist with branch operations such as cash orders, vault, ATM, and wire transfers.

Conocimientos

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Digital fluency

Educación

High school diploma or GED

Descripción del empleo

**Must be fluent in Spanish and English****Overview:**Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.**Primary Responsibilities:**Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.Accurately balance and process customer transactions efficiently following Bank Policy.Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.Transition identified sales opportunity and provide introduction to appropriate banking partner.Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).Process customer/account maintenance accurately.Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.**Scope of Responsibilities:**The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.**Managerial/Supervisory Responsibilities:**Not Applicable**Education and Experience Required:**High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experienceAbility to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment. Proven verbal communication skillsProven interpersonal skills Proven ability to demonstrated exceptional customer service Well-organizedProven time management skillsProven prioritization skills Proficient with internet user-level technology**Education and Experience Preferred:**Bilingual based on branch needs**Physical Requirements:**Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs – 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environmentM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $30.41 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.