Bilingual Spanish Teller - Greenbelt MD

M&T Bank; Greenbelt (MD); Presencial; USD 28 000 - 42 000; Tempo integral

Resumo da oferta

M&T Bank in Greenbelt, MD is seeking a bilingual teller fluent in Spanish and English to deliver outstanding branch service and accurate cash handling. You will engage customers, demonstrate digital tools, balance transactions, and resolve routine inquiries while maintaining risk controls.

Responsibilities emphasize empathy, quick problem solving, and adherence to policies, with opportunities to transition customer conversations to banking partners and support AML/KYC procedures.

Qualificações

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsabilidades

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities
• Actively engage in lobby management, greeting customers and addressing needs
• Accurately balance and process customer transactions following Bank Policy
• Take ownership of escalated account services issues until resolution and log complaints
• Transition sales opportunities to the appropriate banking partner
• Complete branch-related operational activities (cash ordering, vault, ATM, wires)
• Process customer/account maintenance accurately
• Complete Consumer AML/KYC-related activities
• Adhere to risk controls and regulatory standards
• Promote M&T Bank brand and a belonging-focused environment
• Maintain internal controls and address audit/regulator points
• Complete other related duties as assigned

Conhecimentos

Bilingual Spanish/English

Customer service

Cash handling

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Must be fluent in Spanish/ English

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
• Ability to read fine print
• Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $30.41 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Greenbelt, Maryland, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.