Bilingual Spanish speaking Call Center -...

AppleOne Employment Services; Elizabeth (NJ); Remote; USD 30,000 - 45,000; Full time

Job summary

A staffing agency is looking for a Remote Customer Service Representative (CSR) to assist individuals in applying for health care coverage through the Marketplace. The ideal candidate should be fluent in Spanish, possess strong communication skills, and have a High School diploma or equivalent. Responsibilities include answering consumer inquiries, processing applications, and maintaining accurate documentation. Competitive benefits offered after temporary assignments lasting 13 weeks.

Benefits

Major medical insurance

Dental insurance

Vision insurance

401k plan

Statutory sick pay where required

Qualifications

• Ability to handle inbound and outbound calls effectively.
• Experience in processing applications and customer requests.
• Familiarity with health care coverage processes.

Responsibilities

• Answer incoming calls from consumers seeking health care information.
• Process new applications for health care coverage via telephone.
• Track and document inquiries using applicable systems.

Skills

Spanish speaking skills

Communication skills

Customer service skills

Education

High School Diploma, GED, or equivalent

Job description

We have a remote project for Open Enrollment schedule with the first class starting on 9/22. We are looking for Spanish speaking individuals

The Remote Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
• Process life event changes, demographic updates, dis enrollment requests, and special enrollment periods as requested.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Education Required: High School Diploma, GED, or equivalent

Equal Opportunity Employer / Disabled / Protected Veterans

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.