Bilingual (Spanish) Patient Advocate Team Lead

Elevate Patient Financial Solutions; Escondido (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K matching

15 days PTO

7 holidays

2 floating holidays

Pet Insurance

Employee referral bonus

Teamwork culture

Career growth

Job summary

Elevate Patient Financial Solutions in Escondido, CA, is seeking a Bilingual Patient Advocate Team Lead with fluent Spanish. This full-time role leads a team of Patient Advocates, connecting uninsured hospital patients with government programs and serving as a liaison between patients, the hospital, and government agencies.

You will mentor staff, handle complex cases, document thoroughly, and work closely with hospital staff to ensure smooth operations and accurate reporting.

Qualifications

• Fluent in Spanish; written and spoken.
• High school diploma or GED required; some college preferred.
• Experience with government programs is a plus.
• Ability to work in a hospital setting and manage complex cases.

Responsibilities

• Manage follow up and resolution of complex cases or those requiring the appeals process.
• Act as a mentor for other Patient Advocates and assist in training.
• Provide guidance on process, programs, and payers.
• Escalate issues to Supervisor or Director as needed.
• Screen uninsured patients to identify government assistance programs.
• Complete applications and follow through until approval.
• Document accurately in Company systems and hospital records.
• Deliver exceptional customer service at all times.
• Participate in trainings to apply new knowledge.
• Maintain patient account queues and collaborate with staff.

Skills

Spanish fluency

Bilingual communication

Leadership

Customer service

Education

High School Diploma or GED

Some college coursework

Tools

Microsoft Office

Excel

Outlook

Job description

Elevate Patient Financial Solutions

Job Category

Overview

Sub Category : Patient Advocate

Description

Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate Team Lead (requires fluent Spanish). This position will be in a hospital setting in Escondido, CA. The Full Time schedule for this role will be Monday - Friday 8:30AM-5PM.

Job Summary

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies. Provide mentoring to Patient Advocates and communicates with clients to ensure effective functioning of the operation.

Essential Duties and Responsibilities

• Manage follow up and resolution of complex cases or those requiring the appeals process
• Act as a mentor for other Patient Advocates and assisting in the training process for new staff
• Being a resource for Patient Advocates questions related to process, programs, payers, etc.
• Escalate any problems or concerns to Supervisor, Regional Director and/or Director of Operations
• Screen uninsured hospital patients in an effort to find government programs to cover medical expenses
• Complete the appropriate applications and following through until approved
• Detailed, accurate and timely documentation in applicable Company programs and the hospital systems on all cases worked
• Provide exceptional customer service skills at all times
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
• Maintain work queue of patient accounts, as assigned
• Collaborate with hospital staff, case managers, social workers, financial counselors
• Attend assigned meetings with the client as neededAssist in preparation of any reports that will be distributed to the client
• Provide mentorship to other advocates as assigned by Project Manager
• Other duties as assigned.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

• High School Diploma or GED required
• Some college coursework preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Experience working with state and federal programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Exemplary communication skills, both orally and written, to a variety of individuals
• Ability to multitask and ability to function and make appropriate decisions in a fast-paced environment
• Ability to fluently speak, read and write Spanish

Benefits:

ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer