Bilingual/Spanish Member Service Reps (Work from Home)

WellSense Health Plan; Boston (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for Bilingual/Spanish Member Service Representatives to join their remote team. This role offers a fantastic opportunity to provide essential support to members while working from the comfort of your home. With a strong commitment to training and employee growth, you will be equipped to handle inquiries in both English and Spanish, ensuring a high level of customer satisfaction. Enjoy a comprehensive benefits package, including a no-premium health insurance option, and the chance for career advancement in a supportive environment. Join a company dedicated to making a difference in the lives of its members.

Benefits

Paid training

No-premium health insurance option

One-on-one mentoring

Annual cash retention bonus

Employee resource groups

Opportunities for career advancement

Qualifications

• High school diploma required, bachelor’s degree preferred.
• Prior customer service experience is ideal but not mandatory.

Responsibilities

• Provide accurate information to members and providers.
• Handle high volumes of calls in both English and Spanish.
• Document calls and resolve customer inquiries.

Skills

Bilingual in Spanish

Customer service skills

Communication skills

Organizational skills

Decision-making

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office

Job description

Bilingual/Spanish Member Service Reps (Work from Home)

Join to apply for the Bilingual/Spanish Member Service Reps (Work from Home) role at WellSense Health Plan

Bilingual/Spanish Member Service Reps (Work from Home)

Join to apply for the Bilingual/Spanish Member Service Reps (Work from Home) role at WellSense Health Plan

Get AI-powered advice on this job and more exclusive features.

Apply now

Bilingual/Spanish Member Service Representative (Work from Home)

Positions are full-time, work from home

Seeking Bilingual/Spanish speakers

Monday-Friday: 1st shift (no weekends) actual shifts may vary anywhere between the hours of 8AM – 6PM EST

Hourly rate: $19.50 per hour

It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

As a WellSense Service Representative, you’ll serve as the first line of support for our stakeholders by providing accurate and thorough information to current and prospective members, providers and internal customers about our various health plans. In this role, you’ll make a difference for others every day. This role has also proven to be an excellent starting point for long-term growth and advancement in our company.

We are seeking applicants that are bilingual in Spanish that are able to help us staff our Spanish call lines. Bilingual reps will take calls in both English and Spanish.

Our Investment In You

• Full-time remote work
• WellSense Health Plan is only able to employ in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin
• Paid 10-week training period
• Bring your enthusiasm and people skills, and we will train you on the health insurance business and how to confidently resolve inquiries
• Excellent benefits program, including a no-premium health insurance option
• One-on-one mentoring and on-the-job training
• New hire buddy program, Team Assist Line and Ulysses Learning, a leader in customer service and call center learning programs
• Opportunities to increase your title and pay based on demonstrated knowledge, abilities and performance
• Recurring annual cash retention bonus for remaining within the Customer Care position
• Internal employee application program to grow into roles in other departments
• Recognition and rewards for high performance and improvement
• Employee resource groups for corporate diversity and inclusion initiatives
  

Key Responsibilities

• Utilize appropriate resource materials to own interactions in order to effectively and accurately interpret‚ respond and resolve customer inquiries and problems while delivering outstanding service as a means to build loyalty, improve retention, and satisfy best-in-service goals and objectives
• Respond to a high volume of incoming calls from members and providers (call length can vary widely, from five minutes to 45 minutes or more)
• Ability to take calls both in Spanish and English
• Maintain knowledge of WellSense contracts and policies and effectively interpret information
• Employ strong interpersonal skills to handle difficult calls courteously and professionally
• Document calls in accordance with departmental policies
• Work with peers to solve problems and promotes teamwork
• Meet or exceed department’s quality and productivity goals
• Perform other duties as assigned
  
  

Qualifications

Education:

• High school diploma or equivalent required, bachelor’s degree preferred
  
  

Experience

• Prior professional work experience, ideally with customer service
• It’s ok if you haven’t worked in a call center before, we will train you!
  

Competencies, Skills, And Attributes

• Bilingual in Spanish
• Outstanding customer service skills
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize a high volume of adjustment requests, multi-task and prioritize work
• Ability to make reasonable and sound business decisions based on established standards and guidelines
• Working knowledge of Microsoft Office products
• Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable
• Able to comfortably work from home with access to a high-speed internet connection
• Regular and reliable attendance
• Ability to work overtime during peak periods
  
  

About WellSense

WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees

Apply now

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at WellSense Health Plan by 2x

Sign in to set job alerts for “Member Service Representative” roles.

Entry Level Customer Service - Work From Home

Member Service Representatives - Work from Home

Stoughton, MA $78,600.00-$88,600.00 2 weeks ago

Customer Retention Specialist-Retirement Services

Personal Assistant / Travel Specialist (Part-Time)

Cust Eng III/Field Service Technician- Diagnostic Imaging

Greater Boston $50,000.00-$65,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.